This Is What I Felt About Aruba Airlines!

Aug 19, 2023

Last Updated on: Sep 1, 2025

Travel Blog

Have you ever traveled to Aruba? What do you think about Aruba Airlines, the sole Airline working in the country? I was hoping you could read the article to learn about my experience with the Airline and highlight the benefits and the shortcomings.

Mr. Onno J. Swart founded the Flag Carrier. In 2010, charter operations were launched by the Airline by using the seven-seat Piper PA-31 Navajo. Further, in 2012, the Airline acquired exposure leading to an upgrade of its jet aircraft operations.

They operated with two Airbus A320 twin-engined with a capacity of 150 seats. They started covering places such as Venezuela, Panama, Santo Domingo, and Curacao; however, the last two destinations were later suspended.

Along the journey of Aruba Airlines, you can observe that the carrier started pretty well; however, later, the company faced issues with operations and maintenance.

This Is What I Felt About Aruba Airlines!

About Aruba Airlines
Image Source: aeropuertobaq.com

Aruba Airlines is a flag carrier founded in 2006 and acts as the sole Airline in Aruba. When it was first launched, it provided services such as charter and scheduled air transport to almost 13 destinations worldwide.

When I boarded one such flight, Bombardier CRJ200, which was leased from Voyageur Airways, I realized that it was spacious and comfortable; hence, there were fewer issues with the seating arrangement. Yet, I have needed help with operations and services.

I will be sharing my experience regarding the benefits and the shortcomings of the Airline. I will explain why I feel about Aruba Airlines the way I do and how the future will pan out!

Benefits Of Flying In Aruba Airlines

Benefits Of Flying In Aruba Airlines
Image Source: luchtvaartnieuws.nl

According to the official website of the Airline, www.arubaairlines.com, the flights will be suspended from 6 August due to the sanitary measures taken by the Curacao government. There are diverse features that are efficient for their customers.

Great Deals

There are significant deals and offers when customers book their flights. You can exceed different services such as charter, seasonal, and hub, based on which you can access the flights run by Aruba Airlines.

Expert Guidance

You get information regarding the flights’ countries, cities, and airports from which the flights operate. The fleet size of the Airline includes 2 aircraft, where currently only 1 is functioning for Sunair.

Price Match

The prices of the tickets are all mentioned on the official websites, and so are the additional fees. On the website, it is very clear that many of the flights are not functioning, including Bombardier CRJ200.

Easy Cancellation

Due to the self-service options, you can easily cancel the flights based on your convenience and requirements. The services that are informed online are mostly easy to deal with. For one, I didn’t face any issues while booking the tickets.

Disadvantages Of Flying In Aruba Airlines

Disadvantages Of Flying In Aruba Airlines
Image Source: www.planepictures.net

Significant complaints against Aruba Airlines regarding their services and customer support have occurred. They do not have well-maintained schedules for the flights leading to serious flight delays.

Half of the time, the staff must learn what is happening, which has been quite frustrating for passengers.  

No Coordination Between Staff

The staff needs to be more coordinated, and they need to inform the passengers regarding delayed flights or canceled flights.

Food And Beverages

The quality of drinks and food could be better, and apart from that, the prices are not at all affordable.

Customer Service

Customer service or support could be more efficient. The issues with asking for customer service lead to further problems and confusion for passengers.

Reviews About Aruba Airlines

Reviews About Aruba Airlines
Image Source: media.versionfinal.com.ve

According to Tripadvisor, Aruba Airlines has been rated as 2.5 out of 5 based on 129 reviews. The Airline has been complimented about cleanliness and boarding, as some reviews are quite positive about how efficient the staff was regarding the boarding experience.

People are neutral regarding the value of money when booking Aruba Airlines! I am also on the line regarding the prices of the tickets; sometimes, they were expensive, while at times, they were affordable.

The Airline has also not been dedicated enough to its services. My flight was late, and I have found similarities in the experience of many other travelers who should have been notified before the change of time of the flight or their delays.

However, based on most of the reviews, the experience of many fliers has been negative, which justifies their dissatisfaction with the Airline. After the COVID-19 pandemic, the services have further deteriorated.

One such review by Angela Nijhuizen highlights the terrible customer service and support by Aruba Airlines in her comments.

My flight to Las piedras has been cancelled due to closing of Venezuela airspace. After 4 years of contact, begging, sending mail from 2019 march till march 2023 I decided to give up on them. If this airline is going to fly again. Please NEVER EVER fly with this crap. Bad…

Another negative review that further confirms the dissatisfaction of the travelers is made by Angel Garcia, who traveled in January 2022.

This airline who has sold tickets in cuba for thousands of dollars to either Managua, Nicaragua or Georgetown, Guyana , has suspended all flights from cuba and also has shut down their customer service number to any of those who wants to claim their money back , leaving…

A review that acts as a nail in the coffin for Aruba Airlines is done by STZ01, where the traveler was completely frustrated with the cancellation of their flight. I could relate to this frustration, especially because the same thing happened to both of us.

We were informed of the cancellation after we reached the airport. It confirms the need for more professionalism and the communication gap.

My flight was cancelled and I wa snotified when I reached the airport – no previous call/communication. I was promised a refund and six months later am still waiting for this to happen! My advise is to stay away from this airline by all means…

Another review compared the Airline to the plague as the traveler had one of the worst experiences. They also wanted more customer service from the airlines.

Aruba Airlines changed my Curacao to Aruba flight time substantially so I reached out to their Refund Department on February 8th to cancel the flight completely and obtain a full refund. I never heard back from them. I called their Customer Service line twice but was hung up on…

Conclusion

After reading this article, you will understand that there have been considerable service and customer support issues. In my flight experience, this was one of the most haphazard experiences that was completely coordinated, and most of it will be blamed on the company.

Apart from what I felt, I have also highlighted significant reviews by people who have booked tickets with Aruba Airlines. After you read them, you clearly understand why people are unsatisfied with the airline’s services.

Comment below about some of the features that must be present in the airline according to you!

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Sagnika Sinha is a content writer who is passionate about writing travel vlogs, entertainment and celebrity articles and literature-based pieces. With a 4 years experience in teaching, she loves reading books. A procrastinator by nature, she loves travelling, listening to music, planting and gardening.

One response to “This Is What I Felt About Aruba Airlines!”

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Address129 Main St, LaGrange, GA 30240Phone(706) 884-9393HoursMonday - Friday: 11 am - 2 pm & 5 pm - 9:30 pm| Saturday - 5 pm - 9:30 pm | Sunday: 11 am - 2 pm “I love going to this restaurant every year for my anniversary. It has just the perfect atmosphere for a date night - candles and low lights. The meal there consistently tastes the greatest. It truly has the 'made from scratch' taste, and the portions are very generous. I always try to get dessert, but by the time I finish my meal, I am always full. Luckily I can always get it to go.” Review By Brittany Scott: 3. C'sons Restaurant: zmtcdn.com One of my favorite restaurants in Lagrange GA, C'sons has so much to offer - an eclectic American menu, craft cocktails, and a crazy wine list. Here’s what you need to know about the place! Address124-A Main St, LaGrange, GA 30240Phone(706) 298-0892HoursMonday - Saturday: 5 pm - 9 pm | Sunday: Closed “Look! Everything was PHENOMENAL! 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Address124 Bull St, LaGrange, GA 30240Phone(706) 971-6600HoursMonday - Thursday & Saturday: 11 am - 9 pm | Friday: 11 am - 10 pm | Sunday: 11 am - 8 pm “Was looking for a place to eat while staying at GREAT WOLF LODGE. discovered this great place. On Tuesday they do Trivia night. So much fun. Good food, good service, good family friends. Brian did a great job hosting the trivia game.” Review By Fernando Beltran: 7. Karvelas Pizza Co. Lagrange: visitlagrange.com One of our favorite restaurants in Lagrange GA has to be another Pizza joint - yep, we are talking about Karvelas Pizza Co. Lagrange! And if you haven’t been here then you don’t know what you are missing out on. Here’s what you need to know about the place! Address101 Lafayette Pkwy, LaGrange, GA 30241Phone(706) 298-2000HoursMonday - Thursday: 11 am - 9 pm | Friday - Saturday: 11 am - 10 pm | Sunday: 12 pm - 9 pm “Excellent! What a great surprise. My husband is a self-proclaimed pizza and wings critic, and he rated them both 10s. My chicken Greek salad was amazing!! Highly recommended.” Review By Marlana Beck: 8. Yama Sushi And BBQ: visitlagrange.com Forget about searching for ‘restaurants la grange ga’ on Google - instead, you can simply visit Yama Sushi And BBQ. It’s a great place with rave reviews and delectable food items! Here’s what you need to know about the place! Address111 Main St, LaGrange, GA 30240Phone(706) 407-6365HoursMonday - Friday: 11 am - 10 pm | Saturday - Sunday: 2 pm - 10 pm  “Beyond expectation. On Christmas Eve, most places closed, but I found Yama, luckily for my family. It was a very good quality Korean BBQ. (I'm Korean. I know what Korean BBQ is supposed to be) I Strongly recommend it.” Review By Jae Ahn: 9. Bull's Hibachi Express: visitlagrange.com Yet another sushi-serving restaurant on this list, how can you not visit Bull's Hibachi Express? A simple dining area with a hibachi grill, Top 12 Perdido Key Restaurants – Reviews & Budget, and lots of wine options - they also serve different types of beer. Here’s what you need to know about the place! Address104 Bull St, LaGrange, GA 30240Phone(706) 756-1430HoursMonday - Thursday: 11 am - 10 pm | Friday - Saturday: 11 am - 10:30 pm | Sunday: Closed “Ordered some beef noodles, shrimp fried rice, gyoza, crab rangoon, and some sushi rolls. It was all very good. The shrimp fried rice lacked some salt, but it fell by design. Add a little soy sauce, and it is perfect. Seriously much better than eating at Great Wolf Lodge. Do yourself a favor and get takeout from here.” Review By Dan Krauss: 10. Charlie Joseph's Downtown: visitlagrange.com One of the best restaurants in Lagrange GA, there’s no way you are missing out on Charlie Joseph's Downtown. If you are looking for everyday-American food, there’s no way you can miss out on this food joint! 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