This Is What I Felt About Aruba Airlines!

Aug 19, 2023

Last Updated on: Sep 1, 2025

Travel Blog

Have you ever traveled to Aruba? What do you think about Aruba Airlines, the sole Airline working in the country? I was hoping you could read the article to learn about my experience with the Airline and highlight the benefits and the shortcomings.

Mr. Onno J. Swart founded the Flag Carrier. In 2010, charter operations were launched by the Airline by using the seven-seat Piper PA-31 Navajo. Further, in 2012, the Airline acquired exposure leading to an upgrade of its jet aircraft operations.

They operated with two Airbus A320 twin-engined with a capacity of 150 seats. They started covering places such as Venezuela, Panama, Santo Domingo, and Curacao; however, the last two destinations were later suspended.

Along the journey of Aruba Airlines, you can observe that the carrier started pretty well; however, later, the company faced issues with operations and maintenance.

This Is What I Felt About Aruba Airlines!

About Aruba Airlines
Image Source: aeropuertobaq.com

Aruba Airlines is a flag carrier founded in 2006 and acts as the sole Airline in Aruba. When it was first launched, it provided services such as charter and scheduled air transport to almost 13 destinations worldwide.

When I boarded one such flight, Bombardier CRJ200, which was leased from Voyageur Airways, I realized that it was spacious and comfortable; hence, there were fewer issues with the seating arrangement. Yet, I have needed help with operations and services.

I will be sharing my experience regarding the benefits and the shortcomings of the Airline. I will explain why I feel about Aruba Airlines the way I do and how the future will pan out!

Benefits Of Flying In Aruba Airlines

Benefits Of Flying In Aruba Airlines
Image Source: luchtvaartnieuws.nl

According to the official website of the Airline, www.arubaairlines.com, the flights will be suspended from 6 August due to the sanitary measures taken by the Curacao government. There are diverse features that are efficient for their customers.

Great Deals

There are significant deals and offers when customers book their flights. You can exceed different services such as charter, seasonal, and hub, based on which you can access the flights run by Aruba Airlines.

Expert Guidance

You get information regarding the flights’ countries, cities, and airports from which the flights operate. The fleet size of the Airline includes 2 aircraft, where currently only 1 is functioning for Sunair.

Price Match

The prices of the tickets are all mentioned on the official websites, and so are the additional fees. On the website, it is very clear that many of the flights are not functioning, including Bombardier CRJ200.

Easy Cancellation

Due to the self-service options, you can easily cancel the flights based on your convenience and requirements. The services that are informed online are mostly easy to deal with. For one, I didn’t face any issues while booking the tickets.

Disadvantages Of Flying In Aruba Airlines

Disadvantages Of Flying In Aruba Airlines
Image Source: www.planepictures.net

Significant complaints against Aruba Airlines regarding their services and customer support have occurred. They do not have well-maintained schedules for the flights leading to serious flight delays.

Half of the time, the staff must learn what is happening, which has been quite frustrating for passengers.  

No Coordination Between Staff

The staff needs to be more coordinated, and they need to inform the passengers regarding delayed flights or canceled flights.

Food And Beverages

The quality of drinks and food could be better, and apart from that, the prices are not at all affordable.

Customer Service

Customer service or support could be more efficient. The issues with asking for customer service lead to further problems and confusion for passengers.

Reviews About Aruba Airlines

Reviews About Aruba Airlines
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According to Tripadvisor, Aruba Airlines has been rated as 2.5 out of 5 based on 129 reviews. The Airline has been complimented about cleanliness and boarding, as some reviews are quite positive about how efficient the staff was regarding the boarding experience.

People are neutral regarding the value of money when booking Aruba Airlines! I am also on the line regarding the prices of the tickets; sometimes, they were expensive, while at times, they were affordable.

The Airline has also not been dedicated enough to its services. My flight was late, and I have found similarities in the experience of many other travelers who should have been notified before the change of time of the flight or their delays.

However, based on most of the reviews, the experience of many fliers has been negative, which justifies their dissatisfaction with the Airline. After the COVID-19 pandemic, the services have further deteriorated.

One such review by Angela Nijhuizen highlights the terrible customer service and support by Aruba Airlines in her comments.

My flight to Las piedras has been cancelled due to closing of Venezuela airspace. After 4 years of contact, begging, sending mail from 2019 march till march 2023 I decided to give up on them. If this airline is going to fly again. Please NEVER EVER fly with this crap. Bad…

Another negative review that further confirms the dissatisfaction of the travelers is made by Angel Garcia, who traveled in January 2022.

This airline who has sold tickets in cuba for thousands of dollars to either Managua, Nicaragua or Georgetown, Guyana , has suspended all flights from cuba and also has shut down their customer service number to any of those who wants to claim their money back , leaving…

A review that acts as a nail in the coffin for Aruba Airlines is done by STZ01, where the traveler was completely frustrated with the cancellation of their flight. I could relate to this frustration, especially because the same thing happened to both of us.

We were informed of the cancellation after we reached the airport. It confirms the need for more professionalism and the communication gap.

My flight was cancelled and I wa snotified when I reached the airport – no previous call/communication. I was promised a refund and six months later am still waiting for this to happen! My advise is to stay away from this airline by all means…

Another review compared the Airline to the plague as the traveler had one of the worst experiences. They also wanted more customer service from the airlines.

Aruba Airlines changed my Curacao to Aruba flight time substantially so I reached out to their Refund Department on February 8th to cancel the flight completely and obtain a full refund. I never heard back from them. I called their Customer Service line twice but was hung up on…

Conclusion

After reading this article, you will understand that there have been considerable service and customer support issues. In my flight experience, this was one of the most haphazard experiences that was completely coordinated, and most of it will be blamed on the company.

Apart from what I felt, I have also highlighted significant reviews by people who have booked tickets with Aruba Airlines. After you read them, you clearly understand why people are unsatisfied with the airline’s services.

Comment below about some of the features that must be present in the airline according to you!

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Sagnika Sinha is a content writer who is passionate about writing travel vlogs, entertainment and celebrity articles and literature-based pieces. With a 4 years experience in teaching, she loves reading books. A procrastinator by nature, she loves travelling, listening to music, planting and gardening.

One response to “This Is What I Felt About Aruba Airlines!”

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BY  Ankita Jan 10, 2024

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Wendy’s Breakfast Hours: When To Visit Wendy’s For Breakfast?

BY  sagnika Aug 8, 2023

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The Stairway To Heaven Hawaii: Hiking Adventure’s Hidden Gem

BY  Abdul Aziz Oct 5, 2023

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The public access being shut down, residents found themselves surrounded by unknown faces of hikers and tourists and litter all around. In early 2018, the City and County of Honolulu released a statement to not open the stairs to the public, showing liability concerns. Some hikers, however, continued to trespass, which only strengthened the local community’s resolve to keep the structure closed to the public. The Friends of Haiku Stairs, a volunteer group that aims to preserve the trail, pitched that there could be an alternative to a no-trespass, safe public access to the trail without taxpayer costs. The trail now is a disputed one with all its beauty and thrill. However, it has not stopped the locals, hikers, and travelers from stealing past the guards posted at the bottom of the stairs. This hike is a strong dose of adventure, climbing nearly 4,000 steps along an 18-inch wide staircase to reach an elevation of more than 2,000 ft. Incidents squarespace-cdn.com The hiking trail is not a site for any major injuries or accidental Stairway to Heaven Hawaii deaths on the stairs. There have only been minor incidences in the last decade. However, between 2021 and 2022, there have been more number of injuries and rescues of hikers trying to get to the top of the stairs. The rescues have mostly taken place for hikers going through the Moanalua Ridge, which is the longer and more difficult of the trails. Many hikers are rescued “near the Haiku Stairs” and not the Hawaii Stairway to Heaven itself. In 2014, 6 people were arrested, and 135 were quoted to have climbed the stairs. According to the City Prosecutor's Office, a criminal trespass in the second degree carries a $1000 fine. The Stairway To Heaven Hike Hawaii: My Experience The Stairway To Heaven hike on Oahu, Hawaii, is possibly the biggest attraction on the entire island. A grueling number of 3,922 stairs go up to the imposing mountain ridge. Most of the time, the incline is vertical, with only a handrail to save you from falling into the valley below. It sounds dramatic, but it is what it is. But it isn’t too dangerous if you are prepared for it. Distance: 2 miles or 3 km round trip Elevation Gain: 2,630 feet or 800m Duration: 2-3 hrs up, 1-2 hrs down We started out by being dropped off in the neighborhood at 2 am in the morning. It was a clear night with just a few light clouds hovering over the mountains. As soon as we got out of our car, a resident came rushing out of his front yard, yelling at us. Thus, startled by the old man, we hurried away to the “main entrance” to get our eyes fried with a beaming flashlight. The Trail We silently went off in the opposite direction toward an alternate entry point, keeping in mind that the old man quite possibly called the guard or the police to warn them about us. We were thrilled by the idea of being caught and afraid of being caught, actually. Walking through the neighborhood as quietly as possible, the barking of dogs totally blew our cover, making our presence known. We ran down the street to a small alley that led up to the hill. We had to cross over the barbed wire fence, which was close to a residential area. It is understandable why the residents are so annoyed with trespassers. From here, we had to steal past the knee-high undergrowth as quietly as we could go. We were nervous when approaching the guard, understanding that we had trespassed multiple sites that were strictly no-go. As we approached the red car of the guard, we found that no guard was around. We walked past it and towards the stairs. As we ascended the stairs, we finally felt relieved to think that the police or guards didn’t go after the trespassers on the stairs. On The Stairs change.org We felt much safer, and we could now enjoy our 3 a.m. hike along the Stairway to Heaven. In 2015, a storm damaged many parts of the stairs to the point where they could not support use. It is not dangerous per se, but it makes your ascension more thrilling. A few of the steps were loose, and we had to keep that in mind while treading on each of them. We did not have headlamps. We followed the full moon up the narrow and damp stairway. I managed to keep looking back to see the highway, which kept getting smaller as we went higher in order to reach platform one. Grasping the slippery railing tightly, we made our way to the second platform, where an abandoned cabin lay with old machinery inside. It looked straight out of a post-apocalyptic movie. Another two hours went by, and we almost reached the summit. The final section of the hike consists of boards instead of stairs, which make it a catwalk at 2000 ft. in the air on top of a sharp ridge. At The Top squarespace-cdn.com At the summit, we found an old cabin with huge antennae on top. We moved around the space on top among the clouds. We then returned to the bunker to wait for the spectacular sunset this place always has. Putting on a fresh pair of dry shirts and jackets made the experience much more comfortable while at the summit. The sky became a pale blue and then shades of purple. With that, the sun came tearing through the haze. It shone yellow and gold over the Haiku Hawaii Valley. Many others witnessed the sunrise along with us, who began their descent once the spectacle of the sunrise was over. One of the trails downward is the Moanalua trial, which is a 6-mile route, but you can miss out on the views. It also helps you avoid the guards if that is your main issue, but it is 3 to 4 times longer than other routes. The hike down was a treat for photographers. We were in no rush, so we got down at our own pace, taking in the views and shots for our socials. It feels amazing to have ascended in the dark and then descending in broad daylight. It took less than 2 hours to reach the bottom. We saw the guard’s red car where it was in the morning, but this time, we took the risk and did not avoid it. The Guard Below .journeyera.com Meeting guard, he joked, saying, “I’ve called the cops, they must not have come,” as he began laughing to himself. His sense of humor eased our anxiety. He gave us the look of get-out-of-here-before-you-get-caught, and we crept away on queue. The situation has become much more serious in the recent past, so the guards may not be as friendly as they were. Be careful if you go in 2023. At the final gate, we saw no signs of police or angry residents. We were free! We could not believe we had just hiked the Stairway to Heaven Hawaii! This is truly a place for one and all. It looks like the real version of Jurassic Park. It is dreamy as well as eerie. You can totally attempt this hike if you visit Oahu. Try to have someone who has visited before guide you through this hike if you visit here for the first time. Alternate Route thatadventurelife.com The alternate route is the Moanalua Trail. The route is 9.3 miles in length. It gets you all muddy and is not the easier option, either. It can help you avoid the guards at the beginning of the trail. But it is not hassle-free. It all depends on when you go and how well-prepared you are for any kind of situation. Things To Pack For The Stairway To Heaven Oahu Hawaii Hike Going unprepared for the hike is one of the biggest mistakes you will make. You must have the basics and stay prepared for bad weather. Here is a list of essentials you must consider among everything else. Arcteryx BETA AR Rain Jacket: This is the rain jacket of your dreams. They are super light. They will fold into the tiniest ball and save you from the harshest storm. Salomon X Ultra 3 Mid GTX Hiking Boots: For better ankle support on that 400-step long hike, waterproofing and toughened exterior are necessary for your boots. These Solomons can easily be your best buddy. Black Diamond Head Torch: In case you return incredibly late from your hike and it gets dark, a headlamp will help you as nothing else will. Keep this one handy for sure. Darn Tough Socks: These will be the most comfortable hiking socks you will own. They don’t wear out easily, either. They have a lifetime warranty. You simply send them with any sign of wear and tear, and they will replace it without further questions. Frequently Asked Questions (FAQs): Here are some common questions people ask about this hike, take a peek: 1. How Did The Stairway Come About?   The stairs were originally built in 1942 by the U.S. Navy as a top-secret facility to transmit radio signals to ships that were sailing in the Pacific Ocean. The stairs went public, deeming it fit until 1987, when it became dangerous due to disrepair. Residents of Oahu have fond memories of hiking up the stairway to heaven legally a long time ago.The city of Honolulu reportedly spent almost a million dollars in renovating the stairs and considered re-opening the stairs to the public in 2002. Resident complaints and safety concerns halted the re-opening, and the stairs have stayed closed ever since. 2. What Are Some Of The Other Places To Visit In Oahu? You could take a helicopter flight tour without the doors. The view from above will blow you away. A shark cage tour can ensure you don’t talk about thrilling adventures for another year or so. It will give the adrenaline rush like no other. Ecofriendly dolphin and snorkel tours are also available. Wrapping Up The Stairway to Heaven Hawaii trail is dangerous when seen from below. It is only when you undertake the hike (with proper planning and preparedness, of course) that you understand it is not as daunting as it looked. All you need is a thirst for thrill and sharp wit that comes in handy when you go face to face with adversity. There is also the added fear of strict laws around the hike, which will keep you on your toes. Let us know if you visit this amazing trail. And if you have questions or thoughts to share, please leave a comment below. We would love to hear from you! Read Also: Portals To The Unknown: Exploring Natural Gravity Vortex! The Perfect Getaway: Discovering The Closest Beach To Disney World! Walking On Sunshine: Exploring The Magic Of Vietnam’s Golden Hand Bridge!