This Is What I Felt About Aruba Airlines!

Aug 19, 2023

Last Updated on: Sep 1, 2025

Travel Blog

Have you ever traveled to Aruba? What do you think about Aruba Airlines, the sole Airline working in the country? I was hoping you could read the article to learn about my experience with the Airline and highlight the benefits and the shortcomings.

Mr. Onno J. Swart founded the Flag Carrier. In 2010, charter operations were launched by the Airline by using the seven-seat Piper PA-31 Navajo. Further, in 2012, the Airline acquired exposure leading to an upgrade of its jet aircraft operations.

They operated with two Airbus A320 twin-engined with a capacity of 150 seats. They started covering places such as Venezuela, Panama, Santo Domingo, and Curacao; however, the last two destinations were later suspended.

Along the journey of Aruba Airlines, you can observe that the carrier started pretty well; however, later, the company faced issues with operations and maintenance.

This Is What I Felt About Aruba Airlines!

About Aruba Airlines
Image Source: aeropuertobaq.com

Aruba Airlines is a flag carrier founded in 2006 and acts as the sole Airline in Aruba. When it was first launched, it provided services such as charter and scheduled air transport to almost 13 destinations worldwide.

When I boarded one such flight, Bombardier CRJ200, which was leased from Voyageur Airways, I realized that it was spacious and comfortable; hence, there were fewer issues with the seating arrangement. Yet, I have needed help with operations and services.

I will be sharing my experience regarding the benefits and the shortcomings of the Airline. I will explain why I feel about Aruba Airlines the way I do and how the future will pan out!

Benefits Of Flying In Aruba Airlines

Benefits Of Flying In Aruba Airlines
Image Source: luchtvaartnieuws.nl

According to the official website of the Airline, www.arubaairlines.com, the flights will be suspended from 6 August due to the sanitary measures taken by the Curacao government. There are diverse features that are efficient for their customers.

Great Deals

There are significant deals and offers when customers book their flights. You can exceed different services such as charter, seasonal, and hub, based on which you can access the flights run by Aruba Airlines.

Expert Guidance

You get information regarding the flights’ countries, cities, and airports from which the flights operate. The fleet size of the Airline includes 2 aircraft, where currently only 1 is functioning for Sunair.

Price Match

The prices of the tickets are all mentioned on the official websites, and so are the additional fees. On the website, it is very clear that many of the flights are not functioning, including Bombardier CRJ200.

Easy Cancellation

Due to the self-service options, you can easily cancel the flights based on your convenience and requirements. The services that are informed online are mostly easy to deal with. For one, I didn’t face any issues while booking the tickets.

Disadvantages Of Flying In Aruba Airlines

Disadvantages Of Flying In Aruba Airlines
Image Source: www.planepictures.net

Significant complaints against Aruba Airlines regarding their services and customer support have occurred. They do not have well-maintained schedules for the flights leading to serious flight delays.

Half of the time, the staff must learn what is happening, which has been quite frustrating for passengers.  

No Coordination Between Staff

The staff needs to be more coordinated, and they need to inform the passengers regarding delayed flights or canceled flights.

Food And Beverages

The quality of drinks and food could be better, and apart from that, the prices are not at all affordable.

Customer Service

Customer service or support could be more efficient. The issues with asking for customer service lead to further problems and confusion for passengers.

Reviews About Aruba Airlines

Reviews About Aruba Airlines
Image Source: media.versionfinal.com.ve

According to Tripadvisor, Aruba Airlines has been rated as 2.5 out of 5 based on 129 reviews. The Airline has been complimented about cleanliness and boarding, as some reviews are quite positive about how efficient the staff was regarding the boarding experience.

People are neutral regarding the value of money when booking Aruba Airlines! I am also on the line regarding the prices of the tickets; sometimes, they were expensive, while at times, they were affordable.

The Airline has also not been dedicated enough to its services. My flight was late, and I have found similarities in the experience of many other travelers who should have been notified before the change of time of the flight or their delays.

However, based on most of the reviews, the experience of many fliers has been negative, which justifies their dissatisfaction with the Airline. After the COVID-19 pandemic, the services have further deteriorated.

One such review by Angela Nijhuizen highlights the terrible customer service and support by Aruba Airlines in her comments.

My flight to Las piedras has been cancelled due to closing of Venezuela airspace. After 4 years of contact, begging, sending mail from 2019 march till march 2023 I decided to give up on them. If this airline is going to fly again. Please NEVER EVER fly with this crap. Bad…

Another negative review that further confirms the dissatisfaction of the travelers is made by Angel Garcia, who traveled in January 2022.

This airline who has sold tickets in cuba for thousands of dollars to either Managua, Nicaragua or Georgetown, Guyana , has suspended all flights from cuba and also has shut down their customer service number to any of those who wants to claim their money back , leaving…

A review that acts as a nail in the coffin for Aruba Airlines is done by STZ01, where the traveler was completely frustrated with the cancellation of their flight. I could relate to this frustration, especially because the same thing happened to both of us.

We were informed of the cancellation after we reached the airport. It confirms the need for more professionalism and the communication gap.

My flight was cancelled and I wa snotified when I reached the airport – no previous call/communication. I was promised a refund and six months later am still waiting for this to happen! My advise is to stay away from this airline by all means…

Another review compared the Airline to the plague as the traveler had one of the worst experiences. They also wanted more customer service from the airlines.

Aruba Airlines changed my Curacao to Aruba flight time substantially so I reached out to their Refund Department on February 8th to cancel the flight completely and obtain a full refund. I never heard back from them. I called their Customer Service line twice but was hung up on…

Conclusion

After reading this article, you will understand that there have been considerable service and customer support issues. In my flight experience, this was one of the most haphazard experiences that was completely coordinated, and most of it will be blamed on the company.

Apart from what I felt, I have also highlighted significant reviews by people who have booked tickets with Aruba Airlines. After you read them, you clearly understand why people are unsatisfied with the airline’s services.

Comment below about some of the features that must be present in the airline according to you!

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Sagnika Sinha is a content writer who is passionate about writing travel vlogs, entertainment and celebrity articles and literature-based pieces. With a 4 years experience in teaching, she loves reading books. A procrastinator by nature, she loves travelling, listening to music, planting and gardening.

One response to “This Is What I Felt About Aruba Airlines!”

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Flair Airlines Review: This Is How I Feel About Flair Airlines!

BY  Abdul Aziz Oct 5, 2023

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Booking Image Source: thepointsguy.global.ssl.fastly.net I booked my flight on Google Flights, searching for the cheapest flight from Toronto to Montreal. On my date of flight, both Flair and Air Canada had early morning flights, and yet Flair was priced at half of the Air Canada ticket. There was, of course, the added benefit of a full-size carry-on bag but even on a standard fee, Air Canada would be charging for seat selection. Flair is a solid selection if you are traveling light, even if it includes seat selection. The Flair Airlines baggage policy is a little icky if you are traveling heavy instead. A one-way flight on December 15 via Flair costs 40. Whereas WestJet’s and Air Canada’s cheapest flights are $135. I had to pay a minimum of $7.90 for seat selection. Check-in Image Source: thepointsguy.global.ssl.fastly.net It was a simple experience checking in at the Toronto Pearson International Airport. All of Flair’s Toronto flights depart from Terminal 3, so that is where I did my check-in. Flair has a few baggage drops and check-in counters located in the center of the terminal. Ground Experience Image Source: thepointsguy.global.ssl.fastly.net My flight was supposed to depart from Gate B38. I cleared my security in under 10 minutes. The airport was mostly empty, given the wee hours we were departing (7:30 a.m.) There were some shops open despite the timings, so I got a coffee and yogurt from Starbucks and sat away from the crowd for some uninterrupted breakfast. Flair does not have its own lounges. Cabins And Seats Image Source: thepointsguy.global.ssl.fastly.net The flight was one of Flair’s three 737-800 (read tiny) aircraft. The airline operates with economy-only cabins suited for its ultra-low-cost carrier. The interiors were nondescript and spotless. It is simply designed without any frills like over or seatback displays. The flight was made with the intention of taking a passenger from point A to point B. The seats were comfy enough at the cost I paid. They did not recline, but they were not as slim as other similar carriers in the U.S. The extra padding on the seats helped ease the other small space. The leg room was commendably larger than its other similarly ranged carriers. It also had a full-size tray that could easily fit a 16-inch Macbook Pro. Spirit Airlines offers only a small drink tray. Flair Airlines Amenities Image Source: thepointsguy.global.ssl.fastly.net There are no inflight amenities or entertainment. There is no wifi, streaming services, or outlets on the 737-800. Keeping that in mind, have your devices on a full charge and make sure to get a window seat to keep yourself entertained for these otherwise short flights. The food and beverage services could get you to pay $2.75 for a soda and $5.50 for a Molson beer. A coffee would cost $2.35. All that after currency conversion. 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Everything was on time and found our seats okay, we will definitely upgrade next time but being it was only an hour 1/2 flight it was fine. If you are flying and bringing more than 1 bag and carry on, one thing I recommend to save $ is to purchase a package online and pre book. It's the one thing I wish I knew before hand. Otherwise baggage is pricey. Coming back from Edmonton it was a great experience too! Given the option I will choose Flair again to travel within Canada. Prices are good and the staff are very friendly. Even better, our flights to and from were 10 minutes early. So bonus!" Ashley P "After reading some questionable reviews about Flair i was convinced i was not going to have a good experience. I am blown away by the level of kindness and overall attentiveness of the flight attendants, along with the customer service i had received over the phone. Had bought our seats prior to both flights and we had no problems with keeping those seats unlike some other airlines that tend to mess that up every time. I highly recommend this airline to everyone and will gladly be returning!" Stefanie b "I am tired of people complaining in this industry. Covid changed many things, but I am grateful to travel again. We took a family trip out to Vancouver Island with Flair. Captain Tyler McDermot was wonderful and after the flight, I was invited for a picture with him. The crew were wonderful, check in was quick and our flight on time. Great job Flair!!!" Gail G "Booked online and purchased carryon only. Checked in online to avoid paying checkin fee at airport. Downloaded movies and brought my own snacks. People need to realize that Flair base prices only include your seat. Their website clearly states all extra costs. It would be great if Flair continues their Windsor to BC route throughout the whole year. 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