This Is What I Felt About Aruba Airlines!

Aug 19, 2023

Last Updated on: Sep 1, 2025

Travel Blog

Have you ever traveled to Aruba? What do you think about Aruba Airlines, the sole Airline working in the country? I was hoping you could read the article to learn about my experience with the Airline and highlight the benefits and the shortcomings.

Mr. Onno J. Swart founded the Flag Carrier. In 2010, charter operations were launched by the Airline by using the seven-seat Piper PA-31 Navajo. Further, in 2012, the Airline acquired exposure leading to an upgrade of its jet aircraft operations.

They operated with two Airbus A320 twin-engined with a capacity of 150 seats. They started covering places such as Venezuela, Panama, Santo Domingo, and Curacao; however, the last two destinations were later suspended.

Along the journey of Aruba Airlines, you can observe that the carrier started pretty well; however, later, the company faced issues with operations and maintenance.

This Is What I Felt About Aruba Airlines!

About Aruba Airlines
Image Source: aeropuertobaq.com

Aruba Airlines is a flag carrier founded in 2006 and acts as the sole Airline in Aruba. When it was first launched, it provided services such as charter and scheduled air transport to almost 13 destinations worldwide.

When I boarded one such flight, Bombardier CRJ200, which was leased from Voyageur Airways, I realized that it was spacious and comfortable; hence, there were fewer issues with the seating arrangement. Yet, I have needed help with operations and services.

I will be sharing my experience regarding the benefits and the shortcomings of the Airline. I will explain why I feel about Aruba Airlines the way I do and how the future will pan out!

Benefits Of Flying In Aruba Airlines

Benefits Of Flying In Aruba Airlines
Image Source: luchtvaartnieuws.nl

According to the official website of the Airline, www.arubaairlines.com, the flights will be suspended from 6 August due to the sanitary measures taken by the Curacao government. There are diverse features that are efficient for their customers.

Great Deals

There are significant deals and offers when customers book their flights. You can exceed different services such as charter, seasonal, and hub, based on which you can access the flights run by Aruba Airlines.

Expert Guidance

You get information regarding the flights’ countries, cities, and airports from which the flights operate. The fleet size of the Airline includes 2 aircraft, where currently only 1 is functioning for Sunair.

Price Match

The prices of the tickets are all mentioned on the official websites, and so are the additional fees. On the website, it is very clear that many of the flights are not functioning, including Bombardier CRJ200.

Easy Cancellation

Due to the self-service options, you can easily cancel the flights based on your convenience and requirements. The services that are informed online are mostly easy to deal with. For one, I didn’t face any issues while booking the tickets.

Disadvantages Of Flying In Aruba Airlines

Disadvantages Of Flying In Aruba Airlines
Image Source: www.planepictures.net

Significant complaints against Aruba Airlines regarding their services and customer support have occurred. They do not have well-maintained schedules for the flights leading to serious flight delays.

Half of the time, the staff must learn what is happening, which has been quite frustrating for passengers.  

No Coordination Between Staff

The staff needs to be more coordinated, and they need to inform the passengers regarding delayed flights or canceled flights.

Food And Beverages

The quality of drinks and food could be better, and apart from that, the prices are not at all affordable.

Customer Service

Customer service or support could be more efficient. The issues with asking for customer service lead to further problems and confusion for passengers.

Reviews About Aruba Airlines

Reviews About Aruba Airlines
Image Source: media.versionfinal.com.ve

According to Tripadvisor, Aruba Airlines has been rated as 2.5 out of 5 based on 129 reviews. The Airline has been complimented about cleanliness and boarding, as some reviews are quite positive about how efficient the staff was regarding the boarding experience.

People are neutral regarding the value of money when booking Aruba Airlines! I am also on the line regarding the prices of the tickets; sometimes, they were expensive, while at times, they were affordable.

The Airline has also not been dedicated enough to its services. My flight was late, and I have found similarities in the experience of many other travelers who should have been notified before the change of time of the flight or their delays.

However, based on most of the reviews, the experience of many fliers has been negative, which justifies their dissatisfaction with the Airline. After the COVID-19 pandemic, the services have further deteriorated.

One such review by Angela Nijhuizen highlights the terrible customer service and support by Aruba Airlines in her comments.

My flight to Las piedras has been cancelled due to closing of Venezuela airspace. After 4 years of contact, begging, sending mail from 2019 march till march 2023 I decided to give up on them. If this airline is going to fly again. Please NEVER EVER fly with this crap. Bad…

Another negative review that further confirms the dissatisfaction of the travelers is made by Angel Garcia, who traveled in January 2022.

This airline who has sold tickets in cuba for thousands of dollars to either Managua, Nicaragua or Georgetown, Guyana , has suspended all flights from cuba and also has shut down their customer service number to any of those who wants to claim their money back , leaving…

A review that acts as a nail in the coffin for Aruba Airlines is done by STZ01, where the traveler was completely frustrated with the cancellation of their flight. I could relate to this frustration, especially because the same thing happened to both of us.

We were informed of the cancellation after we reached the airport. It confirms the need for more professionalism and the communication gap.

My flight was cancelled and I wa snotified when I reached the airport – no previous call/communication. I was promised a refund and six months later am still waiting for this to happen! My advise is to stay away from this airline by all means…

Another review compared the Airline to the plague as the traveler had one of the worst experiences. They also wanted more customer service from the airlines.

Aruba Airlines changed my Curacao to Aruba flight time substantially so I reached out to their Refund Department on February 8th to cancel the flight completely and obtain a full refund. I never heard back from them. I called their Customer Service line twice but was hung up on…

Conclusion

After reading this article, you will understand that there have been considerable service and customer support issues. In my flight experience, this was one of the most haphazard experiences that was completely coordinated, and most of it will be blamed on the company.

Apart from what I felt, I have also highlighted significant reviews by people who have booked tickets with Aruba Airlines. After you read them, you clearly understand why people are unsatisfied with the airline’s services.

Comment below about some of the features that must be present in the airline according to you!

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Sagnika Sinha is a content writer who is passionate about writing travel vlogs, entertainment and celebrity articles and literature-based pieces. With a 4 years experience in teaching, she loves reading books. A procrastinator by nature, she loves travelling, listening to music, planting and gardening.

One response to “This Is What I Felt About Aruba Airlines!”

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READ MORE Hot Springs National Park

Be Soothed And Meet History At Hot Springs National Park

BY  Sibashree Aug 20, 2024

The Arkansas Hot Springs National Park is a place where stories and histories are intertwined with natural abundance and unique geological features.  Home to 47 hot springs, this national park has been a place of healing and relaxation. These springs offer the ultimate spa treatment after you complete arduous hiking through the trails.    Are you ready to indulge in a therapeutic experience at this national park known as the American Spa? Let’s take a deep dive.  Also, I have grabbed this opportunity to talk about the rich history of the park.  Know The Hot Springs National Park History And Culture  The 5,500-acre landscape of the Hot Springs National Park tells us many tales from the trails and springs. This park has seen novaculite extraction by American Indians for thousands of years, as well as The Great Fire of 1878.  Even before the park’s designation as a Hot Springs Reservation in 1832, historic events like the Dunbar-Hunter Expedition took place here. Many historic places in the park, including the Hot Springs Mountain Tower, Arlington Lawn, and Stonebridge Area, have been narrating the stories of this park for centuries.  Hot Springs Mountain Tower Built in 1983, Hot Springs Mountain Tower is a great place for visitors to enjoy the panoramic view of the park and the surrounding area from a 1,256 ft height.  Don’t miss to catch a glimpse of the Ouachita Mountains from the open-air upper deck of the tower. The air-conditioned lower observation deck offers you the opportunity to explore exhibits related to the history of the locality and the park. Also, if you want to collect souvenirs, you can visit the gift shop at the base of the Hot Springs Mountain Tower. This tower was first built as a wooden structure in 1877 by Enoch Woolman. Further, in 1906, a new steel tower was built, and it was known as Rix Tower after Charles N. Rix, the then-president of Arkansas National Bank. 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In 1925, the third Arlington Hotel (which you can see now) came up an unbelievable 500-room accommodation.  Whittington Park  Whittington Park got its name from Hiram Abiff Whittington, an early resident of Hot Springs. The greenway stretches along Whittington Creek, which stands between Sugarloaf Mountain and West Mountain.  Constructed in the late 1890s, Whittington Park was initially called Whittington Lake Reserve. You can enjoy a relaxing walk through this tree-shaded greenway.  Stonebridge Area  The Stonebridge Area is the best spot in the National Park to watch turtles. You will also see a waterfall area carving through step-like structures in the rocks.  Further, Lake Lillian, now known as Ricks Pond, is here with its tranquil beauty and turtles floating in the water.  What Is Hot Springs National Park Famous For?  Known as the American Spa, Hot Springs National Park has 47 natural hot springs. 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In 2023, 2,502,967 people paid a visit to this park to indulge in the therapeutic experience of the hot springs, explore wildlife, and enjoy hiking. (Source) Further, you can never forget how significant this park is from the perspective of history and culture. Exploring the Stonebridge Area and spending some time in Whittington Park or other historic places in the park will help you learn how American Indians extracted novaculite from this park and made their tools and accessories.  In addition, prominent names in American history, such as Dr. Timothy L. Bottoms, Samuel Wesley Fordyce, and Robert Radcliff Stevens, are associated with this popular national park. So, you must visit this national park to enjoy nature at its best and see some pages of history unfurling before your eyes. What do you think of the other national parks in America, like the Biscayne National Park or the Everglades National Park? 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As one of the oldest national parks in the USA, this national park was designated in 1921.  You will find many hiking trails and as many as 47 natural hot springs in the national park. The campground, visitor center, and gift shop further make it a place of versatile encounters with nature and history. Hot Springs and North Mountain Trails, and the West Mountain Trails are the most concentrated trekking zones in the park. However, if you want to explore more remote parts of the park, you can surely take the longer Sunset trail. Also read Why Include Whale Watching In Your LA Itinerary. Traveling On A Budget: Tips For Affordable Adventures. From Cocktails To Kickflips: Must-Try Activities In San Diego.

READ MORE Non-Ski Activities & Amenities In Val Thorens

Non-Ski Activities & Amenities In Val Thorens For Families

BY  Sibashree Sep 20, 2025

Modern families seek more from ski holidays than just pistes, and they want entertainment for non-skiers, activities for young children, convenient downtime options, and excellent safety standards.  You’ll want to discover more than just the slopes, if you are planning on visiting Val Thoren’s for a ski holiday.  There are plenty of non-ski activities in Val Thorens for families to enjoy that make all the difference.  Val Thoren’s has improved its facilities in recent months to tailor towards families who need childcare services, indoor leisure centre facilities, and a diverse range of entertainment options. What Is Val Thorens? If you're new to the ski scene or haven't heard of Val Thorens before, let me give you a quick rundown. 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Childcare, Nurseries & Snow Gardens Val Thoren’s offers great childcare from early infancy through school age. If you need a daycare for babies from three months old, the ESF daycare provides both full and half-day care options, including meals and multilingual staff that can guarantee safety and comfort.  There are also snow gardens that are catered for toddlers ages 18 months to three years that combine indoor play with an easy snow introduction.  Mini clubs accommodate children aged three to six, offering structured activities whilst parents enjoy the slopes.  For more personalised care, you can hire private nanny services like Little Peaks Childcare. These provide bespoke support with a flexible booking service for parents who wish to book with them on certain days.  For British families, there are English-speaking carers who can understand family preferences and requirements. 2. 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It offers a variety of non-ski activities that can make your holiday truly memorable.  In recent months, the resort has made significant improvements to its facilities, catering specifically to families.  Parents can take advantage of childcare services that allow them to enjoy a few hours on the slopes or relax, knowing their little ones are in good hands. The indoor leisure center is a gem! It features a range of activities that can keep both kids and adults entertained.  There's something for everyone to enjoy, regardless of age, such as: Swimming pools Play areas Family-friendly games In essence, Val Thorens has evolved into a destination that truly understands the needs of modern families. They ensure that both skiers and non-skiers have an unforgettable holiday experience amidst the stunning alpine backdrop.

READ MORE Flight Cancellation Compensation

Do You Qualify For Cancelled Flight Compensation On Connecting Flights?

BY  Sibashree Sep 17, 2025

Flight disruptions can be stressful, especially when your travel plans involve multiple connections. If you’re traveling within, to, or from Europe, you may be entitled to Cancelled Flight Compensation under EU Regulation 261/2004.  This regulation ensures that passengers receive financial protection when flights are cancelled, delayed, or overbooked, including scenarios involving connecting flights. Understanding your rights can help you claim compensation effectively and reduce travel-related stress. Understanding EU Regulation 261/2004 For Flight Cancellation Compensation Issued on 11th February 2004 and implemented on 17th February 2025, EU Regulation 261/2004 has clear directives about the flight cancellation compensation rights.  Furthermore, this regulation is applicable to the following airline services.  Flights departing from an EU airport, regardless of the airline. Flights arriving at an EU airport operated by an EU-based airline. This regulation ensures passengers are entitled to compensation if flights are cancelled without adequate notice or rerouting options. The amount of compensation generally depends on the flight distance and the delay caused by the cancellation. Eligibility For Cancelled Flight Compensation On Connecting Flights Have a look at the table below to understand the complex compensation norms for connecting flights. Eligibility CriteriaDetails Single Booking Requirement• Applicable when all flights are booked on a single ticket.• Separate bookings may reduce your rights. Arrival Delays• You can get the compensation if the cancellation leads to a delay of 3 hours or more to reach your final destination. Airline ResponsibilityIf the cancellation happens due to• Technical Problems• Staffing Issues Key Passenger Rights To Know Passengers affected by a cancelled connecting flight are entitled to: Reimbursement of the ticket cost or rerouting to the final destination. Meals, refreshments, and accommodation if delays require overnight stays. Compensation ranging from €250 to €600, depending on the flight distance and delay duration. Moreover, you seek help from platforms such as Skycop to simplify your flight cancellation compensation claims.  Am I Eligible For Flight Cancellation Compensation Under Extraordinary Circumstances? No, you are not eligible to get flight cancellation compensation from your airline under extraordinary situations. Here, the extraordinary circumstances refer to situations that are beyond the grasp of the airline authorities.  1. Extreme Weather Conditions And Natural Disasters  For example, if the weather conditions worsen or there is a sudden natural disaster like a typhoon, a tsunami, or tornadoes, any airline will not be able to offer service. In some cases, these natural disasters can completely ruin the infrastructure of the airports.  2. Global Pandemic And Safety Issues Similarly, we have also passed through the COVID-19 stage. If there is any pandemic of this scale, the airline services will be automatically shut down.  This is another thing that is beyond the control of an airline service.  3. Political Unrest And Air Traffic Control  Every other day, there is some news of a country fighting with another. From the Russian invasion of Ukraine to the Israel-Palestine conflict and the Pakistani terrorist attacks on India, the world has become a war-ridden place in the last few years.  Air traffic control is common in these scenarios and these political situations, making air traffic control stronger can cause delays and cancellations of connecting flights.  4. Hijacking And Terrorism  Terrorism and hijacking are extreme conditions under which a flight can be cancelled. This is a humanitarian crisis and of course, you cannot hold your airline responsible for these heinous acts.  Having said that, extraordinary situations do not mean that you will not get any help from the airline. The airline will assist you by rerouting your journey by arranging another flight or any other suitable mode of transportation.  Moreover, if you decide not to travel due to the delay or cancellation of a flight, the airline must provide you with a refund.  Will I Get Compensation From My Airline If I Get Late At Work? Your flight is delayed and cancelled, and you are supposed to join a new company or resume office after a break. You can hold the airline responsible for the same, but the compensation scenario is not so easy.  Let me explain! The airline will, of course, offer you a refund or compensation for the flight delay or cancellation according to the EU Regulation 261/2004. However, you will not get any compensation for the loss of pay.  Practically, there is no legal protection or measure to demand compensation for the loss of pay. It is your duty to negotiate with the employer and check whether you can manage a paid leave or a leave without pay.  For the new joinees, you can always convince the HR by explaining your situation and requesting to defer your joining date.  Are Technical Problems Of A Flight An Extraordinary Situation? No, according to the Court of Justice of the European Union, a flight delay or cancellation caused by technical problems does not fall under extraordinary circumstances. So, you are eligible for compensation for a cancelled flight under these scenarios.  However, if there is a manufacturing defect and your airline identifies and cancels your flight, you cannot hold them responsible for a delay or cancellation. However, even in these scenarios, your airline will have to pay a refund for your ticket or arrange an alternative flight or any other mode of transportation.  Know Your Flight Cancellation Compensation Rights And Make Claims  So, before boarding a flight or even before booking one, you must be aware of your rights. This is crucial, as often, despite valid claims, the airline companies procrastinate and they assure you to revert within a specific time, but they never do.  Furthermore, many airlines look for unofficial settlements, convincing you to receive compensation that is less than the provisions in the 261/2004 regulations.  So, if there is a flight delay or cancellation, follow this step-by-step guide to make your claim.  Contact the Airline• Inform them about the delay or cancellation.• Discuss options such as rerouting, refunds, and compensationDetermining the Final Arrival Time• Assess the hours of delay you are facing due to the flight cancellation. • Your compensation will depend on the hours of delay you are facing in reaching your destination. Making a Claim• Finally, it’s time to submit your claim.  Read Also: How To Enjoy Your Journey After You Book Flight Tickets From Canada To India? How Can You Avoid Travel Stress? Is Travel Anxiety Normal? A First-Hand Experience Of Taking A Red Eye Flight!