This Is What I Felt About Aruba Airlines!

Aug 19, 2023

Last Updated on: Sep 1, 2025

Travel Blog

Have you ever traveled to Aruba? What do you think about Aruba Airlines, the sole Airline working in the country? I was hoping you could read the article to learn about my experience with the Airline and highlight the benefits and the shortcomings.

Mr. Onno J. Swart founded the Flag Carrier. In 2010, charter operations were launched by the Airline by using the seven-seat Piper PA-31 Navajo. Further, in 2012, the Airline acquired exposure leading to an upgrade of its jet aircraft operations.

They operated with two Airbus A320 twin-engined with a capacity of 150 seats. They started covering places such as Venezuela, Panama, Santo Domingo, and Curacao; however, the last two destinations were later suspended.

Along the journey of Aruba Airlines, you can observe that the carrier started pretty well; however, later, the company faced issues with operations and maintenance.

This Is What I Felt About Aruba Airlines!

About Aruba Airlines
Image Source: aeropuertobaq.com

Aruba Airlines is a flag carrier founded in 2006 and acts as the sole Airline in Aruba. When it was first launched, it provided services such as charter and scheduled air transport to almost 13 destinations worldwide.

When I boarded one such flight, Bombardier CRJ200, which was leased from Voyageur Airways, I realized that it was spacious and comfortable; hence, there were fewer issues with the seating arrangement. Yet, I have needed help with operations and services.

I will be sharing my experience regarding the benefits and the shortcomings of the Airline. I will explain why I feel about Aruba Airlines the way I do and how the future will pan out!

Benefits Of Flying In Aruba Airlines

Benefits Of Flying In Aruba Airlines
Image Source: luchtvaartnieuws.nl

According to the official website of the Airline, www.arubaairlines.com, the flights will be suspended from 6 August due to the sanitary measures taken by the Curacao government. There are diverse features that are efficient for their customers.

Great Deals

There are significant deals and offers when customers book their flights. You can exceed different services such as charter, seasonal, and hub, based on which you can access the flights run by Aruba Airlines.

Expert Guidance

You get information regarding the flights’ countries, cities, and airports from which the flights operate. The fleet size of the Airline includes 2 aircraft, where currently only 1 is functioning for Sunair.

Price Match

The prices of the tickets are all mentioned on the official websites, and so are the additional fees. On the website, it is very clear that many of the flights are not functioning, including Bombardier CRJ200.

Easy Cancellation

Due to the self-service options, you can easily cancel the flights based on your convenience and requirements. The services that are informed online are mostly easy to deal with. For one, I didn’t face any issues while booking the tickets.

Disadvantages Of Flying In Aruba Airlines

Disadvantages Of Flying In Aruba Airlines
Image Source: www.planepictures.net

Significant complaints against Aruba Airlines regarding their services and customer support have occurred. They do not have well-maintained schedules for the flights leading to serious flight delays.

Half of the time, the staff must learn what is happening, which has been quite frustrating for passengers.  

No Coordination Between Staff

The staff needs to be more coordinated, and they need to inform the passengers regarding delayed flights or canceled flights.

Food And Beverages

The quality of drinks and food could be better, and apart from that, the prices are not at all affordable.

Customer Service

Customer service or support could be more efficient. The issues with asking for customer service lead to further problems and confusion for passengers.

Reviews About Aruba Airlines

Reviews About Aruba Airlines
Image Source: media.versionfinal.com.ve

According to Tripadvisor, Aruba Airlines has been rated as 2.5 out of 5 based on 129 reviews. The Airline has been complimented about cleanliness and boarding, as some reviews are quite positive about how efficient the staff was regarding the boarding experience.

People are neutral regarding the value of money when booking Aruba Airlines! I am also on the line regarding the prices of the tickets; sometimes, they were expensive, while at times, they were affordable.

The Airline has also not been dedicated enough to its services. My flight was late, and I have found similarities in the experience of many other travelers who should have been notified before the change of time of the flight or their delays.

However, based on most of the reviews, the experience of many fliers has been negative, which justifies their dissatisfaction with the Airline. After the COVID-19 pandemic, the services have further deteriorated.

One such review by Angela Nijhuizen highlights the terrible customer service and support by Aruba Airlines in her comments.

My flight to Las piedras has been cancelled due to closing of Venezuela airspace. After 4 years of contact, begging, sending mail from 2019 march till march 2023 I decided to give up on them. If this airline is going to fly again. Please NEVER EVER fly with this crap. Bad…

Another negative review that further confirms the dissatisfaction of the travelers is made by Angel Garcia, who traveled in January 2022.

This airline who has sold tickets in cuba for thousands of dollars to either Managua, Nicaragua or Georgetown, Guyana , has suspended all flights from cuba and also has shut down their customer service number to any of those who wants to claim their money back , leaving…

A review that acts as a nail in the coffin for Aruba Airlines is done by STZ01, where the traveler was completely frustrated with the cancellation of their flight. I could relate to this frustration, especially because the same thing happened to both of us.

We were informed of the cancellation after we reached the airport. It confirms the need for more professionalism and the communication gap.

My flight was cancelled and I wa snotified when I reached the airport – no previous call/communication. I was promised a refund and six months later am still waiting for this to happen! My advise is to stay away from this airline by all means…

Another review compared the Airline to the plague as the traveler had one of the worst experiences. They also wanted more customer service from the airlines.

Aruba Airlines changed my Curacao to Aruba flight time substantially so I reached out to their Refund Department on February 8th to cancel the flight completely and obtain a full refund. I never heard back from them. I called their Customer Service line twice but was hung up on…

Conclusion

After reading this article, you will understand that there have been considerable service and customer support issues. In my flight experience, this was one of the most haphazard experiences that was completely coordinated, and most of it will be blamed on the company.

Apart from what I felt, I have also highlighted significant reviews by people who have booked tickets with Aruba Airlines. After you read them, you clearly understand why people are unsatisfied with the airline’s services.

Comment below about some of the features that must be present in the airline according to you!

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Sagnika Sinha is a content writer who is passionate about writing travel vlogs, entertainment and celebrity articles and literature-based pieces. With a 4 years experience in teaching, she loves reading books. A procrastinator by nature, she loves travelling, listening to music, planting and gardening.

One response to “This Is What I Felt About Aruba Airlines!”

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Top 10 National Parks In Oregon That You Need To Explore In 2024!

BY  Ankita May 31, 2023

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Review About Quality Inn University Area, Indiana

BY  Abdul Aziz Jan 5, 2023

Review #1 I paid cash for my $100 incidental payment. And stayed there for one night from October 13 to October 14. I never write reviews like this, but what the black women with big bodies who worked on 10/14/22 did was basically theft. I told the night lady that my room smelled like smoke, and she told me that most rooms smell like smoke and it's fine. When I checked out, the morning clerk told me she wouldn't return my cash deposit because the room smelled like smoke. I told her I don't smoke and what the night lady said, but she was rude and didn't care about what I had to say. Heard that if you pay cash as a deposit, they will make up reasons to keep it and share it with the people who clean the room. They did not make me sign anything saying they were keeping my $100. I'll talk to corporate about this because I've been traveling for work for 9 years and never had a problem like this. The woman at the front desk basically stole my deposit, and I might have to go to court over this. I'll do just that. Check out the people who pay cash for a deposit. Heard that the black woman who worked at the front desk on 10/14/22 had been accused of the same thing many times before. When you make $10 to $14 an hour, I'm sure that stealing that $100 deposit helps you pay your bills. Review #2 The folks at the Motel 6 down the street gave me a recommendation to park at Quality since they said it was the safest overnight option in town because to the plenty of lighting and frequent police patrols. The check-in process was lengthy due to the slowness of the desk staff. Another visitor convinced me to call in for the lowest rate, but I was stuck listening to a vacation package sales pitch from an extremely persistent agent for what felt like 30 minutes. In the end, I decided that the points weren't worth the discomfort, but I did it for the experience. It left me pretty irritated by the end, and it still does to this day. Not even after all that effort did I get a better rate! After I checked in, I noticed how well-kept the room was (kudos to Natasha at reception for her attention to detail). The cleanliness of the tub was unparalleled; it appeared to be brand new. However, the bottle's stopper was missing, rendering it useless. In addition, the room was unexpectedly roomy. It seemed like the only negative aspect was an old chair sitting at the desk. When I showed up early for a free breakfast, I was told that it was grab-and-go only and that they didn't actually start serving breakfast until Friday. The convenient snack pack included a blueberry muffin, a yogurt cup, and a croissant sandwich made with sausage, eggs, and cheese that had previously been frozen. Although one of the treadmills in the exercise room was broken, the facility was otherwise adequate. Unfortunately, once I had settled into my room, I read some quite unsettling comments about the hotel online. Except for a slightly off-putting hallway odor and some dubious carpet stains, I couldn't find any physical manifestations of the issues highlighted in the previous complaints. The reports of bedbugs were the most alarming. Thankfully, my thorough search turned up no evidence of such odors, but hearing about them from other guests tainted my overall impression of the hotel. Additional: Which Is The Largest Freshwater Lake In India? India’s New Airline, Akasa Airs, Is Set To Pets In Cabin And Cargo Best Places For Highest Bungee Jumping In India – Adventure Guide