Is Trip.com Legit And Efficient In 2025? 

Dec 8, 2022

Last Updated on: Sep 18, 2025

Travel Blog

Are you a frequent traveler like I am? Well, if you are, you know it can take a lot of time to plan and organize travel arrangements and plane tickets.

In my case, it helps if I have a reliable travel agency to do everything for me, so it becomes easier.

But I am sure you have seen that not all travel agencies are reliable or legit. So, how will you know the difference without losing money?

It would help if you read a thorough review of any travel agency, which is why I am here to review one of the best and trusted travel agencies I have used for my last few trips.

So today, we are going to talk about the Trip.com travel agency. I can gush about it all day, but for you guys, I will stick to the facts.

Trip.com has been around for a while. I know it still has questionable customer service and inappropriate customer reviews.

So is trip.com legit? Or are we just wasting our time and money on it?

About Trip.Com

About Trip.Com

Trip.com Group Limited (parent company) is a Chinese travel service provider headquartered in Shanghai, and it was listed on NASDAQ in 2003 as Ctrip.com International.

Also, I liked the fact that Trip.com is affiliated with about 1.4 million hotels and operates in approximately 200 countries and other regions.

The company was established back in 1999. By now, they have over 2 million routes that connect over 5000 cities all over the world.

The company has a massive network and well-connected 24/7 customer service in more than 20 languages.

Also, its stocks are pretty high-stakes, as NASDAQ states. It’s priced at $64.92.

Recently, Trip.com, at the global partner summit, invited other travel agencies and industries to join them and build a future together.

Why Is Trip.Com So Cheap?

While booking your tickets, you would prefer somewhere you get the best deals. Although there are several places where you can save your money while traveling, getting the best deals on plane tickets, hotels, and other travel expenses is a good thing.

And that is one of the great things I prefer about Trip.com, as they give the best deals on flights and hotels. 

This makes them a popular choice for most travelers. But how do they offer such low prices compared to other companies? Ever thought of that?

Since Trip.com sells to its customers directly, it can avoid other high costs from other agencies.

And another thing that Trip.com does is they give back a part of the commission taken from the hotels and all the airlines to the customers, as low fare costs. So this is how Trip.com stays ahead of its competition.

Can We Use Trip.com On Our Mobile Devices? 

Can We Use Trip.com On Our Mobile Devices

Of course! You can use Trip.com on your mobile devices. You just have to download their app. It is available for both iOS and Android.

The app lets you book all sorts of tickets, such as:

  • Flights 
  • Hotels 
  • Trains 
  • Airport Rides 
  • Attraction Tickets 

You can also access Trip.com through their website on your mobile web browser. 

Is Trip.Com Legit?

If the company’s legitimacy is in question, then there is no doubt that Trip.com is a legitimate company operating worldwide. Furthermore, it’s been twenty years since the company has been operable, so you can rest assured that they are here to stay and will not disappear one day. 

The services offered by Trip.com through their website are safe to use, and you can easily access flights and hotels from the website if you want. 

And regarding website safety issues, it is safe and secured using SSL encryption to ensure all your data privacy, like financial and personal information. 

Read More: Top Trips For Travelling With A Big Group Of People

Are there Cancellation Policies on Trip.com?

Trip.com has cancellation policies for flights, hotels, and trains, but these policies can be very different depending on the airline, hotel, or train operator, as well as the type of ticket or room you booked and when you cancel. Always check the specific rules for your booking to see if it is refundable and to find out what fees may apply. 

How Can I Cancel A Flight Booking On Trip.com? 

To cancel a flight booking on Trip.com, you need to follow the steps written below: 

To cancel a flight booking on Trip.com, you need to follow the steps written below: 

  • On your mobile or laptop, log in to your account on Trip.com.
  • Once you are logged in, navigate to “My Trips -> All Bookings” or “Account -> All Bookings” on the Trip.com app. 
  •  To cancel your booking, tap “Manage My Booking” and select the “Cancel Booking” button.

I want to clear, according to Trip.com’s Flight Cancellation Policy, you may have to pay a service fee and cancellation charges. 

  • Now, you have to review the refund details. Then, you must confirm any processing fees that might be associated with cancelling your flights.

Then, click “Next” to proceed to the details page. 

  • Now, you must carefully verify the refund details and information, then tap “Submit” to complete the cancellation process. It will take a day or two for the amount to be refunded.

How Can I Cancel A Hotel Booking On Trip.com?

To cancel a hotel booking on Trip.com, you need to follow the steps mentioned below: 

  • On your mobile or laptop, log in to your account on Trip.com
  • Once you are logged in, navigate to “My Trips -> All Bookings” or “Account -> All Bookings” on the Trip.com app. 
  • To cancel your hotel reservation, tap “Cancel Booking.” Keep in mind that some hotels do not refund cancellations, while others may give a full or partial refund if you cancel by a certain date. 
  • Enter the reason for cancelling your hotel booking and click “Submit” to confirm your cancellation. 
  • After you submit your request, click “View cancellation policy” to check your refund details. Look over your refund information and status to finish the process. 

How Can I Cancel A Train Booking On Trip.com? 

Do you want to cancel a train booking on Trip.com? No biggie. You can follow the steps mentioned below:

  • On your mobile or laptop, log in to your account on Trip.com. 
  • Once you are logged in, navigate to “My Trips -> All Bookings” or “Account -> All Bookings” on the Trip.com app. 
  • Click the “Refund” button to cancel your China High Speed train booking. Please remember that a small assistance fee may be taken from your refund. 
  • To complete the cancellation process, please provide the front and back of your ID. After that, review the refund details. Finally, click the “Refund” button. 
  • The refund fee for China High Speed trains depends on how early you cancel your ticket before the train departs. Here’s a simple overview of the refund fees: 
Time Of Refund Fees Required 
More than 8 days No fee 
48 hours-7 days 5% of the ticket fare 
24 hours-48 hours 10% of the ticket fare 
Less than 24 hours 20% of the ticket fare 

Is Trip.Com Reliable?

Relying on a certain travel company can be tough, as hundreds of travel companies give great deals. So now the question is the trip com reliable? 

The easy answer is yes. The Trip.com Group is a huge multinational Chinese company that is one of the world’s leading travel service providers.

Although the figure isn’t accurate, currently, the Trip.com group has over 32,000 employees.

In addition, the company owns other travel companies, such as CTrip and Skyscanner.

Is Trip.com Better Than Other Online Travel Agencies? 

Umm, it’s really tricky to answer that in a single sentence. So, I will explain it in detail.

You see, the other notable online travel agencies, or OTAs, include booking.com and Agoda.com. Now, Trip.com is a bit different than both these sites. How? 

Well, firstly, these sites are more accessible depending on which destination you choose to travel to. To be precise, if you are planning a trip to China, please go to Trip.com.

Also, if you want to book your entire trip together? Of course, including hotels, flights, and tours in one place, Trip.com is your answer. 

Additionally, Trip.com will give you the best deals and possible discounted prices. Plus, you will have quick and easy booking, without any follow-up negotiations.

These are all the reasons why I completely shifted to become a Trip.com user, and I intend to stay this way for a while.

Trip.Com: Customer Reviews

Trip.Com Customer Reviews

A company that has been around for more than twenty years is sure to have a good reputation and reliability as a travel company. But the real reviews come from the customers who have already used the services of Trip.com. 

So here are a few original customer reviews of Trip.com. 

**“Nice and easy! The details were clear with each step! Clearly showed the important stuff such as baggage allowances with each flight, dates, times, etc. On top of that, was cheaper than other websites I’ve tried looking. Will definitely keep using this moving forward!” ( August 24, 2025, Trustpilot)**

**“I tried to book a flight then after typing all the information it kept showing it wasn’t available for like the next three times, every time showing a higher price… I wished it just showed what was available. The price turned out to be 3 times higher, still couldn’t book so I just gave up.” (August 25,2025, Trustpilot)**

Is Trip.com Legit If The Reviews Are Mixed? 

Even though most of the reviews the customers wrote are bad and negative, it is important to note that the company’s customer service department replied.

They tried to respond to almost 94% of the bad reviews and tried to solve their problems.

Not only the bad reviews. Trip.com even replied to the good reviews as well, showing their gratitude.

So unlike most travel companies that ignore the negative reviews given by customers, Trip.com not only responds but tries to help them as well.

Read More: Do You Know How To Buy Cheap Air Tickets? 

Is Trip.com Legit? A Reliable Yes.

Now that you are well aware of your question, is trip.com legit? You can decide whether you want to rely on Trip.com for your next trip plans.

But it is important to note that you shouldn’t get discouraged due to the bad reviews as they are inevitable in every business. Rather it is important to know how the company deals with all those bead reviews and tries to improve itself.

So if you think Trip.com legit is worth taking a chance on, comment below on how you feel. 

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Meet Sibashree Bhattacharya, a travel enthusiast who has a decade-long experience in transcending virtual barriers with her words! Her deep love for travel is apparent from her travel escapades to the mountain, often taking her readers on a journey, her words acting as Portkey! Fun fact: Sibashree loves to dive deep into the history of the places she is about to visit, making her travels even more wholesome. If you were wondering how her articles are not short of time travel, this answers it!

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