Is Trip.com Legit And Efficient In 2025? 

Dec 8, 2022

Last Updated on: Sep 18, 2025

Travel Blog

Are you a frequent traveler like I am? Well, if you are, you know it can take a lot of time to plan and organize travel arrangements and plane tickets.

In my case, it helps if I have a reliable travel agency to do everything for me, so it becomes easier.

But I am sure you have seen that not all travel agencies are reliable or legit. So, how will you know the difference without losing money?

It would help if you read a thorough review of any travel agency, which is why I am here to review one of the best and trusted travel agencies I have used for my last few trips.

So today, we are going to talk about the Trip.com travel agency. I can gush about it all day, but for you guys, I will stick to the facts.

Trip.com has been around for a while. I know it still has questionable customer service and inappropriate customer reviews.

So is trip.com legit? Or are we just wasting our time and money on it?

About Trip.Com

About Trip.Com

Trip.com Group Limited (parent company) is a Chinese travel service provider headquartered in Shanghai, and it was listed on NASDAQ in 2003 as Ctrip.com International.

Also, I liked the fact that Trip.com is affiliated with about 1.4 million hotels and operates in approximately 200 countries and other regions.

The company was established back in 1999. By now, they have over 2 million routes that connect over 5000 cities all over the world.

The company has a massive network and well-connected 24/7 customer service in more than 20 languages.

Also, its stocks are pretty high-stakes, as NASDAQ states. It’s priced at $64.92.

Recently, Trip.com, at the global partner summit, invited other travel agencies and industries to join them and build a future together.

Why Is Trip.Com So Cheap?

While booking your tickets, you would prefer somewhere you get the best deals. Although there are several places where you can save your money while traveling, getting the best deals on plane tickets, hotels, and other travel expenses is a good thing.

And that is one of the great things I prefer about Trip.com, as they give the best deals on flights and hotels. 

This makes them a popular choice for most travelers. But how do they offer such low prices compared to other companies? Ever thought of that?

Since Trip.com sells to its customers directly, it can avoid other high costs from other agencies.

And another thing that Trip.com does is they give back a part of the commission taken from the hotels and all the airlines to the customers, as low fare costs. So this is how Trip.com stays ahead of its competition.

Can We Use Trip.com On Our Mobile Devices? 

Can We Use Trip.com On Our Mobile Devices

Of course! You can use Trip.com on your mobile devices. You just have to download their app. It is available for both iOS and Android.

The app lets you book all sorts of tickets, such as:

  • Flights 
  • Hotels 
  • Trains 
  • Airport Rides 
  • Attraction Tickets 

You can also access Trip.com through their website on your mobile web browser. 

Is Trip.Com Legit?

If the company’s legitimacy is in question, then there is no doubt that Trip.com is a legitimate company operating worldwide. Furthermore, it’s been twenty years since the company has been operable, so you can rest assured that they are here to stay and will not disappear one day. 

The services offered by Trip.com through their website are safe to use, and you can easily access flights and hotels from the website if you want. 

And regarding website safety issues, it is safe and secured using SSL encryption to ensure all your data privacy, like financial and personal information. 

Read More: Top Trips For Travelling With A Big Group Of People

Are there Cancellation Policies on Trip.com?

Trip.com has cancellation policies for flights, hotels, and trains, but these policies can be very different depending on the airline, hotel, or train operator, as well as the type of ticket or room you booked and when you cancel. Always check the specific rules for your booking to see if it is refundable and to find out what fees may apply. 

How Can I Cancel A Flight Booking On Trip.com? 

To cancel a flight booking on Trip.com, you need to follow the steps written below: 

To cancel a flight booking on Trip.com, you need to follow the steps written below: 

  • On your mobile or laptop, log in to your account on Trip.com.
  • Once you are logged in, navigate to “My Trips -> All Bookings” or “Account -> All Bookings” on the Trip.com app. 
  •  To cancel your booking, tap “Manage My Booking” and select the “Cancel Booking” button.

I want to clear, according to Trip.com’s Flight Cancellation Policy, you may have to pay a service fee and cancellation charges. 

  • Now, you have to review the refund details. Then, you must confirm any processing fees that might be associated with cancelling your flights.

Then, click “Next” to proceed to the details page. 

  • Now, you must carefully verify the refund details and information, then tap “Submit” to complete the cancellation process. It will take a day or two for the amount to be refunded.

How Can I Cancel A Hotel Booking On Trip.com?

To cancel a hotel booking on Trip.com, you need to follow the steps mentioned below: 

  • On your mobile or laptop, log in to your account on Trip.com
  • Once you are logged in, navigate to “My Trips -> All Bookings” or “Account -> All Bookings” on the Trip.com app. 
  • To cancel your hotel reservation, tap “Cancel Booking.” Keep in mind that some hotels do not refund cancellations, while others may give a full or partial refund if you cancel by a certain date. 
  • Enter the reason for cancelling your hotel booking and click “Submit” to confirm your cancellation. 
  • After you submit your request, click “View cancellation policy” to check your refund details. Look over your refund information and status to finish the process. 

How Can I Cancel A Train Booking On Trip.com? 

Do you want to cancel a train booking on Trip.com? No biggie. You can follow the steps mentioned below:

  • On your mobile or laptop, log in to your account on Trip.com. 
  • Once you are logged in, navigate to “My Trips -> All Bookings” or “Account -> All Bookings” on the Trip.com app. 
  • Click the “Refund” button to cancel your China High Speed train booking. Please remember that a small assistance fee may be taken from your refund. 
  • To complete the cancellation process, please provide the front and back of your ID. After that, review the refund details. Finally, click the “Refund” button. 
  • The refund fee for China High Speed trains depends on how early you cancel your ticket before the train departs. Here’s a simple overview of the refund fees: 
Time Of Refund Fees Required 
More than 8 days No fee 
48 hours-7 days 5% of the ticket fare 
24 hours-48 hours 10% of the ticket fare 
Less than 24 hours 20% of the ticket fare 

Is Trip.Com Reliable?

Relying on a certain travel company can be tough, as hundreds of travel companies give great deals. So now the question is the trip com reliable? 

The easy answer is yes. The Trip.com Group is a huge multinational Chinese company that is one of the world’s leading travel service providers.

Although the figure isn’t accurate, currently, the Trip.com group has over 32,000 employees.

In addition, the company owns other travel companies, such as CTrip and Skyscanner.

Is Trip.com Better Than Other Online Travel Agencies? 

Umm, it’s really tricky to answer that in a single sentence. So, I will explain it in detail.

You see, the other notable online travel agencies, or OTAs, include booking.com and Agoda.com. Now, Trip.com is a bit different than both these sites. How? 

Well, firstly, these sites are more accessible depending on which destination you choose to travel to. To be precise, if you are planning a trip to China, please go to Trip.com.

Also, if you want to book your entire trip together? Of course, including hotels, flights, and tours in one place, Trip.com is your answer. 

Additionally, Trip.com will give you the best deals and possible discounted prices. Plus, you will have quick and easy booking, without any follow-up negotiations.

These are all the reasons why I completely shifted to become a Trip.com user, and I intend to stay this way for a while.

Trip.Com: Customer Reviews

Trip.Com Customer Reviews

A company that has been around for more than twenty years is sure to have a good reputation and reliability as a travel company. But the real reviews come from the customers who have already used the services of Trip.com. 

So here are a few original customer reviews of Trip.com. 

**“Nice and easy! The details were clear with each step! Clearly showed the important stuff such as baggage allowances with each flight, dates, times, etc. On top of that, was cheaper than other websites I’ve tried looking. Will definitely keep using this moving forward!” ( August 24, 2025, Trustpilot)**

**“I tried to book a flight then after typing all the information it kept showing it wasn’t available for like the next three times, every time showing a higher price… I wished it just showed what was available. The price turned out to be 3 times higher, still couldn’t book so I just gave up.” (August 25,2025, Trustpilot)**

Is Trip.com Legit If The Reviews Are Mixed? 

Even though most of the reviews the customers wrote are bad and negative, it is important to note that the company’s customer service department replied.

They tried to respond to almost 94% of the bad reviews and tried to solve their problems.

Not only the bad reviews. Trip.com even replied to the good reviews as well, showing their gratitude.

So unlike most travel companies that ignore the negative reviews given by customers, Trip.com not only responds but tries to help them as well.

Read More: Do You Know How To Buy Cheap Air Tickets? 

Is Trip.com Legit? A Reliable Yes.

Now that you are well aware of your question, is trip.com legit? You can decide whether you want to rely on Trip.com for your next trip plans.

But it is important to note that you shouldn’t get discouraged due to the bad reviews as they are inevitable in every business. Rather it is important to know how the company deals with all those bead reviews and tries to improve itself.

So if you think Trip.com legit is worth taking a chance on, comment below on how you feel. 

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Meet Sibashree Bhattacharya, a travel enthusiast who has a decade-long experience in transcending virtual barriers with her words! Her deep love for travel is apparent from her travel escapades to the mountain, often taking her readers on a journey, her words acting as Portkey! Fun fact: Sibashree loves to dive deep into the history of the places she is about to visit, making her travels even more wholesome. If you were wondering how her articles are not short of time travel, this answers it!

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BY  sagnika Feb 21, 2025

When I write this blog, I have already had an experience with some of these cruise ships! A combination of comfort and luxury, having kids with you might not be as relaxing as you thought it would be.   So, what do we do? You need to plan destination inspirations along with creating a travel itinerary. Do you need to know about some of the exotic places to travel?   This will ensure that each member of your family can enjoy themselves to the best of their ability. Each of these cruises gives you some of the best resources available!   Best Cruises for Families: Vacationing with Kids   Vacationing with kids can be difficult, especially when it comes to managing the kids. It is quite difficult to teach your kids to enjoy a certain event, especially if they need patience.    However, if you are one of those parents who have taught their kids to read, and have patience to study, well here we are! I am going to make you a list of the best cruises for families! 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Plus, there is also the Marvel Super Hero Academy, both adults and kids will have some fun there. The food experience is also themed, the Marvel dining experience.    You will also get to experience the floating magic carpet, on which impressive statues of Aladdin and Princess Jasmine! If you and your child love outdoor experiences, you can go snorkeling when visiting the tropical lagoon in the Bahamas. Simultaneously, you can attend the beach barbecues for food!   8. Royal Caribbean International   https://www.instagram.com/p/DGD5IxLx2i6/ From Auckland to Alaska, Royal Caribbeans takes you everywhere! Some of the largest ships are owned by Royal Caribbean International, especially the 1198-long, Icon of the Seas runs on liquified natural gas (LNG).   A perfect escape for your family, the Miami-based ship will take you to a private island in the Bahamas. The ship can carry about 5610 passengers, kids will love the grand settings, especially with the largest waterpark at sea.   With six coiling slides, one of them the 282-foot Frightening Bolt, free fall flume and pressure drop, additional activities in the park. Imagine your child having the best of times when going on one of the best cruises for families!   There is also a merry-go-round, zip line, aqua theater, escape room, and laser tag, just imagine how your kids will go haywire with these activities. Yes, there is some space for adults, a mini golf area, a sports court, rock climbing walls, and multiple pools.   Furthermore, some of the best dining venues are available on this cruise ship! The rooms are cabins dedicated to each family. One of the biggest rooms is the Family Infinite Ocean View Balcony with 1772 square feet accommodating 8 people!   Perfect Itinerary for Family Cruise...   When you were young, going on a vacation with your family, did you ever dream of taking your family the same way? Or when you grew up, did you want to pamper your family to enjoy the luxuries on a cruise? I feel the above cruises are some of the best cruises for families!   These cruises will make all those dreams and wishes come true! You can make reservations on any one of these cruises and give your parents, partner, and kids the best time of their life.   Comment below on which one of the cruise trips you want to go on and why! You can share one of the cruise options too, if you think it is one of the best.  Also read Top 10 Most Popular Paraguay Food That You Must Try. Top 13+ Famous Wonders Of India That You Must Visit. Top Tips For Motorbike Rental In Phuket – A Guide To Exploring The Island On Two Wheels.

READ MORE Travel with a Puppy

Car Safety Tips for Traveling with Puppies and Small Dogs

BY  Barsha Jul 16, 2025

If you have a pup or a small dog breed, traveling with them proves an astounding experience. Although it may become overwhelming at first, with some additional planning, the process becomes seamless to help your furry companion make a transition.  Puppies or small dog breeds like the Teacup Morkies or Teacup Maltese require more attention than larger breeds. It is recommended to prepare right while choosing to travel with your pup, along with considering the proper safety measures to make the trip enjoyable.  In our post today, we are going to share a couple of handy tips to travel with a puppy and having a safe journey on the road. A couple of tweaks can help make your pup have the best traveling experience.  The Importance of Car Safety for Small Dogs and Puppies Whenever you are planning to move across the country with a dog, the safety of your furry companion is extremely important. Similar to humans, even pets get injured during sudden stops, collisions, or sudden movements while driving.  Consequently, making use of the right kind of car safety equipment can assist in preventing any possible injuries while offering a soothing experience for your pup. Small dog breeds are prone to risks in the car, and considering their sizes, traveling without any restraints often exposes them to possible hazards.  Specifically, puppies are often cautious and get distracted, which is why securing them proves important. Using a seat carrier can help ensure their overall safety while preventing them from distracting you from driving.  Tips to Travel with a Puppy in a Car If you are planning to travel with a puppy, here are some tips that might help you make the journey smooth. Choose the Right Crate or Carrier For the safety of everyone, always have a sturdy dog car seat carrier during the trip. You have to always keep them safe when you are driving with them. They might try to leap on you when you are driving, which can cause a mishap. But not all carriers will work the same for your furry companion. You need to bring one in which your pup feels comfortable.  For the majority of the part, it relies on your puppy's size. If you have a Teacup Morkie, you can take them in a crate because of their small size. They are 6 to 8 inches tall and will lie down comfortably inside the crate. However, make sure the crate never overheats and is well ventilated. The carrier should also be secured enough so that it doesn't suddenly break out while you drive. Train Your Puppy Before you travel to a pet-friendly destination, ensure that your pup is desensitized to the car. Some puppies or small dogs will stay comfortable in the car right from the second they are in it, while others often need a lot of time to warm up to the whole travel idea.  Either way, ensure that you take your pup on a couple of car rides to make the trip more comfortable. Ensure that you take your pups on short trips. For example, you can head out to the road or even the local park. Ensure that your puppy associates the car with positive experiences.  Teaching them a couple of basic commands, such as "sit," proves beneficial for car rides, even when your puppy is traveling in a carrier. One of the fun facts about Maltese puppies is that they are extremely trainable, which makes the process of traveling with them appear seamless. Get Your Pup Used To Riding In A Car Before A Long Trip  The very first road trip with your pup proves an overwhelming experience, especially with the new smells, sounds, and entirely strange space.  It is essential to get them accustomed to riding in your car for short trips before heading out for longer ones, ensuring your pup is prepared to hit the road. Start the process by introducing your pup to the car whenever it is stationary. Ensure they allow them to head out inside, explore, and adapt themselves in your home.  Also, ensure to take your pup on short trips right around the neighborhood to get your pup used to being inside a moving vehicle.  Eventually, start increasing the entire drive time while encouraging your pup at each step of the way. Make it a fun-filled activity to be in their car.  It ensures that your pup is adapting well to the car rides, preventing them from getting car or motion sickness. Nothing would turn worse compared to driving for hours as a sick pup, and the car might start smelling like doggy puke. Restrain Your Dog In The Car  Not keeping your dog restrained while in the car might lead to severe safety concerns. A distracted puppy jumping all around the car will make the trip uncomfortable for you and your co-passengers.  However, if you happen to encounter a mishap, even a smaller fender-bender, it can lead to disastrous consequences. You can do this with the help of a dog car harness or a dog seat belt. Both are made mainly for dogs, so you don't need to improvise and use a general seat belt. On the other hand, you can bring along a dog carrier big enough for your puppy to stay in comfortably.  If you plan to use a harness or seat belt when you travel with a puppy, introduce it to your pup before the trip. This way, it won't be a new experience during the travel time. Monitor Your Pup For Signs Of Distress  Irrespective of the amount of practice or training your pup has, as it is still a baby, the actual travel appears stressful. It is essential to watch out for distressful signs in your pup.  Your puppy often gets distressed for different reasons, like motion sickness. It can also be that your pup or small dog is stressed in new spaces.  When their anxiety is persistent, ensure taking a break to prevent your pup from getting traumatized by the travels and ending up avoiding them. Limit Food And Water During Travel You need to keep your pup hydrated at all times; however, ensure that they get proper potty breaks. Puppies often have smaller bladders and fail to hold their pee for a longer time.  Younger pups, those less than four months old, can hold their pee for about two to three hours at a time. Moreover, older small dogs can hold their pee for about four to six hours. So, manage your breaks accordingly. Try feeding them for a couple of hours right before heading out for the trip. They might feel uneasy answering the call of nature in strange places, especially if they are traveling for the first time.  An empty belly would reduce car sickness, which is a real concern for several dogs, mainly the smaller or younger ones. If your pup is prone to motion sickness, this tip is sure to help keep them comfortable on the trip. Take Loads Of Breaks  As you would like to stretch your legs while on longer journeys, even your puppy will enjoy their breaks. If you wish to travel with your pup, then it is important to make frequent stops to stretch out. Also, getting out of the car is essential.  Your puppy starts enjoying the freedom of being outside, even if it is for a short time. It is advised to offer your pup water out of the car, but you should hold the food till reaching the destination. Drinking water and feeding right out of the car will make your pup less sick. Never Leave Your Puppy Alone in the Car The car's inside can get quite hot while you are in the park or the parking lot, mainly with the windows rolled up. It is never safe to leave your pup in the car while you run down the chores.  Getting this done would lead to heat strokes and even fatalities. During midday, the car might get hot and stuffy. So, never leave them alone in the car, even if it is for a few minutes. If you absolutely have to, park in the shade and always leave a window slightly open. Have Up-To-Date ID Ensure that your dog is carrying a name tag on their collar. Moreover, include the contact details while double-checking that it is attached securely to their collar. Furthermore, ensure that they have a microchip with the contact details, which are updated.  The dogs are often more likely to get lost while traveling since they are in new places with loads of new distractions. If they do this, there's a chance they'll get lost. However, this ID tag will make it easier to contact you. Make It Safe For Them Taking your pup or small dog on road trips proves tough and requires a couple of steps to ensure the safety of your furry companion. It is difficult to travel with a puppy if you do not make the right preparations. A quality crate or carrier is the ideal way to safeguard your pup. You can secure it with seat belts so that it does not rock or tip while you drive.  Several of them come with pads and will even safeguard your seats from accidents. So, extend your adventures while your pup adapts well inside the car! Also Read: Best Pet Friendly Hotels Near Me In Florida City – Reviewed

READ MORE Flight Cancellation Compensation

Do You Qualify For Cancelled Flight Compensation On Connecting Flights?

BY  Sibashree Sep 17, 2025

Flight disruptions can be stressful, especially when your travel plans involve multiple connections. If you’re traveling within, to, or from Europe, you may be entitled to Cancelled Flight Compensation under EU Regulation 261/2004.  This regulation ensures that passengers receive financial protection when flights are cancelled, delayed, or overbooked, including scenarios involving connecting flights. Understanding your rights can help you claim compensation effectively and reduce travel-related stress. Understanding EU Regulation 261/2004 For Flight Cancellation Compensation Issued on 11th February 2004 and implemented on 17th February 2025, EU Regulation 261/2004 has clear directives about the flight cancellation compensation rights.  Furthermore, this regulation is applicable to the following airline services.  Flights departing from an EU airport, regardless of the airline. Flights arriving at an EU airport operated by an EU-based airline. This regulation ensures passengers are entitled to compensation if flights are cancelled without adequate notice or rerouting options. The amount of compensation generally depends on the flight distance and the delay caused by the cancellation. Eligibility For Cancelled Flight Compensation On Connecting Flights Have a look at the table below to understand the complex compensation norms for connecting flights. Eligibility CriteriaDetails Single Booking Requirement• Applicable when all flights are booked on a single ticket.• Separate bookings may reduce your rights. Arrival Delays• You can get the compensation if the cancellation leads to a delay of 3 hours or more to reach your final destination. Airline ResponsibilityIf the cancellation happens due to• Technical Problems• Staffing Issues Key Passenger Rights To Know Passengers affected by a cancelled connecting flight are entitled to: Reimbursement of the ticket cost or rerouting to the final destination. Meals, refreshments, and accommodation if delays require overnight stays. Compensation ranging from €250 to €600, depending on the flight distance and delay duration. Moreover, you seek help from platforms such as Skycop to simplify your flight cancellation compensation claims.  Am I Eligible For Flight Cancellation Compensation Under Extraordinary Circumstances? No, you are not eligible to get flight cancellation compensation from your airline under extraordinary situations. Here, the extraordinary circumstances refer to situations that are beyond the grasp of the airline authorities.  1. Extreme Weather Conditions And Natural Disasters  For example, if the weather conditions worsen or there is a sudden natural disaster like a typhoon, a tsunami, or tornadoes, any airline will not be able to offer service. In some cases, these natural disasters can completely ruin the infrastructure of the airports.  2. Global Pandemic And Safety Issues Similarly, we have also passed through the COVID-19 stage. If there is any pandemic of this scale, the airline services will be automatically shut down.  This is another thing that is beyond the control of an airline service.  3. Political Unrest And Air Traffic Control  Every other day, there is some news of a country fighting with another. From the Russian invasion of Ukraine to the Israel-Palestine conflict and the Pakistani terrorist attacks on India, the world has become a war-ridden place in the last few years.  Air traffic control is common in these scenarios and these political situations, making air traffic control stronger can cause delays and cancellations of connecting flights.  4. Hijacking And Terrorism  Terrorism and hijacking are extreme conditions under which a flight can be cancelled. This is a humanitarian crisis and of course, you cannot hold your airline responsible for these heinous acts.  Having said that, extraordinary situations do not mean that you will not get any help from the airline. The airline will assist you by rerouting your journey by arranging another flight or any other suitable mode of transportation.  Moreover, if you decide not to travel due to the delay or cancellation of a flight, the airline must provide you with a refund.  Will I Get Compensation From My Airline If I Get Late At Work? Your flight is delayed and cancelled, and you are supposed to join a new company or resume office after a break. You can hold the airline responsible for the same, but the compensation scenario is not so easy.  Let me explain! The airline will, of course, offer you a refund or compensation for the flight delay or cancellation according to the EU Regulation 261/2004. However, you will not get any compensation for the loss of pay.  Practically, there is no legal protection or measure to demand compensation for the loss of pay. It is your duty to negotiate with the employer and check whether you can manage a paid leave or a leave without pay.  For the new joinees, you can always convince the HR by explaining your situation and requesting to defer your joining date.  Are Technical Problems Of A Flight An Extraordinary Situation? No, according to the Court of Justice of the European Union, a flight delay or cancellation caused by technical problems does not fall under extraordinary circumstances. So, you are eligible for compensation for a cancelled flight under these scenarios.  However, if there is a manufacturing defect and your airline identifies and cancels your flight, you cannot hold them responsible for a delay or cancellation. However, even in these scenarios, your airline will have to pay a refund for your ticket or arrange an alternative flight or any other mode of transportation.  Know Your Flight Cancellation Compensation Rights And Make Claims  So, before boarding a flight or even before booking one, you must be aware of your rights. This is crucial, as often, despite valid claims, the airline companies procrastinate and they assure you to revert within a specific time, but they never do.  Furthermore, many airlines look for unofficial settlements, convincing you to receive compensation that is less than the provisions in the 261/2004 regulations.  So, if there is a flight delay or cancellation, follow this step-by-step guide to make your claim.  Contact the Airline• Inform them about the delay or cancellation.• Discuss options such as rerouting, refunds, and compensationDetermining the Final Arrival Time• Assess the hours of delay you are facing due to the flight cancellation. • Your compensation will depend on the hours of delay you are facing in reaching your destination. Making a Claim• Finally, it’s time to submit your claim.  Read Also: How To Enjoy Your Journey After You Book Flight Tickets From Canada To India? How Can You Avoid Travel Stress? Is Travel Anxiety Normal? A First-Hand Experience Of Taking A Red Eye Flight!