Trust Or Bust: Here’s My Agoda Experience!

Dec 7, 2023

Last Updated on: Sep 1, 2025

Travel Blog

Are you attracted to Agoda for its alluring airfare and hotel offers? However, you are a wise traveler and are aware that appealing offers frequently have exorbitant fees. This could put your hard-earned money at risk of being lost. So the question remains: is Agoda legit?

Let’s investigate!

Is Agoda Legit?

Agoda

Since Booking Holdings is the largest online travel company in the world, Agoda is unquestionably legitimate. If something goes wrong or you need to make changes, cancel, or receive a refund, Agoda can make things more difficult.

In essence, Agoda serves as a go-between for you and airlines and lodging.

As an intermediary, Agoda manages your reservation and takes payment on your behalf. The payment does not go to the hotel or airline you booked with.

Because your contract is with Agoda and not the hotels or airlines directly, they will not be responsible for providing you with assistance.

You will have to contact Agoda in the event that something goes wrong and you need help. They will then get in touch with the airline or hotel in question on your behalf and give you the information you need.

In a similar vein, Agoda is the entity you will need to contact for any modifications, cancellations, or refunds.

And because of this—the involvement of a third party, Agoda—things could be challenging. Especially in the event that something goes wrong or you need to cancel, make changes, or get a refund, especially when it comes to flights.

Reservation Tips

Reservation Tips

Bear the following in mind before making a reservation on Agoda:

It is true that booking through Agoda can save you money compared to making direct reservations. There is a significant risk involved: it can make any mishap more difficult to handle.

Additionally, you should be aware of the following three significant risks and disadvantages of using Agoda for reservations:

Reservation Issues

Reservation Issues

Your hotel reservation through Agoda or any other online travel agency can be at risk of cancellation. Occasionally, Agoda forgets to let the hotel know about a guest’s reservation, which leads to either no reservation at all or an overbooking of the same room.

However, occasionally, the hotels will also “bump” the least expensive visitors who booked through an internet travel company like Agoda. They will proceed to resell their room to a more direct buyer. Additionally, they lie to the guest by pretending that their reservation never happened when they got to the hotel.

There’s no guarantee that this problem will cease to exist. Even though Agoda might try to talk to your hotel about it—especially if it’s an urgent one.

No Control Over The Standard Of Hotels

No Control Over The Standard Of Hotels

Since Agoda and other online travel agencies are merely middlemen, they have little control over the quality of the hotels. This is another risk or disadvantage of using them to book a room. Even though Agoda offers hotel listings, it’s crucial to remember that the listing and the actual hotel might not always match.

Therefore, there is nothing you can do if the hotel you reserved does not match the listing. Having made the booking through Agoda, you have limited powers to question the quality. It’s crucial to set reasonable expectations when contacting Agoda about these kinds of problems because there’s no assurance that they’ll issue a refund, make another reservation at a nearby hotel, or provide any other kind of resolution.

Likewise, since the hotel is not directly in charge of your reservation, do not anticipate receiving a refund or any other kind of resolution from them.

This kind of scenario raises the possibility that Agoda will push things onto the hotel and that the hotel staff will then push things back onto Agoda, trapping you in the middle. Consequently, you will be forced to accept the hotel as it is.

No Refunds For Non-Refundable Bookings

No Refunds For Non-Refundable Bookings

It’s crucial to know that Agoda normally does not issue refunds for non-refundable reservations. This is regardless of any unforeseen events that might affect your trip arrangements.

However, it is definitely a legitimate online travel agency in terms of legitimacy. How? Personally, I’ve used Agoda to book hotels, and I haven’t had any problems. In fact, when I want to book a hotel, I always use it.

It is important to note that Agoda is owned by Booking Holdings, the global leader in online travel. Not only does Booking Holdings own Agoda, but it also possesses a wide range of well-known online travel companies, such as Booking.com, Priceline, Kayak, OpenTable, and others.

You should always book directly if there is little to no price difference between booking through Agoda and directly.

Agoda may be providing you with a far better deal than making a direct reservation with a hotel or airline. It all depends on your level and willingness to accept specific risks. Some of them are:

Book Directly Or Through Agoda?

Book Directly Or Through Agoda

You will have to consider the price difference between the two options. If Agoda does offer a cheaper rate, there are certain risks to consider, like:

  • Difficulties and delays in resolving the issues and making changes, cancellations, and getting refunds, particularly in the case of flights.
  • No reservation with the hotel.
  • Accepting the hotel as it is.
  • No refunds (in most cases) for non-refundable reservations, regardless of any circumstances that may arise.

I personally strongly advise against using Agoda to book flights.

The reason is that using Agoda to book flights makes it very difficult to make any changes. If you’re willing to accept the aforementioned risks and drawbacks and the price difference is substantial, I would only suggest using Agoda to book hotels.

Wrapping Up

While using Agoda to make a reservation complicates, the website is a reputable source for travel arrangements.

Agoda is a reliable source for bookings and typically offers lower prices than direct bookings. Does this imply that Agoda is the best place to book?

Well, as previously stated, it mostly boils down to personal preferences. But to close out this piece, here are some passing recommendations I have:

Avoid using Agoda to book anything, especially flights. The exception would be hotels, and that too only if:

  • You can get a far better deal on Agoda than if you book directly with the hotel.
  • You accept the dangers and disadvantages outlined above.
  • If you adhere to the previously mentioned advice, you can reduce those risks and disadvantages.

If you have thoughts to share or questions to ask, please leave a comment below. We would love to hear from you!

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Abdul Aziz Mondol is a professional blogger who is having a colossal interest in writing blogs and other jones of calligraphies. In terms of his professional commitments, he loves to share content related to business, finance, technology, and the gaming niche.

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BY  Barsha Nov 4, 2022

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Prudencia (Bogotá): Prudencia is one of these cozy family-run restaurants you can’t simply miss out on! Located at La Candelaria, the historic heart of the Colombian capital of Bogotá, Prudencia is famous for exuding a rustic charm with an exciting open kitchen for engaging with guests. From smoked meat dishes to fermented veggies, the foodie inside you will be spoilt for choice. [googlemaps https://www.google.com/maps/embed?pb=!1m18!1m12!1m3!1d3976.990489628358!2d-74.07289048462013!3d4.595725796661303!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x8e3f99af4965fde9%3A0xe7e227961d01ddcb!2sPrudencia!5e0!3m2!1sen!2sin!4v1667559047131!5m2!1sen!2sin&w=800&h=600] 8. Sambombi Bistró (Medellín): While seeking the best restaurants in Colombia, there’s no way you can miss out on Sambombi Bistró! The best part? Sambombi Bistró is famous for celebrating the mouthwatering simplicity of those ‘small sharing plates.’ Moreover, the menu keeps changing every week keeping both creativity and freshness as priorities. [googlemaps https://www.google.com/maps/embed?pb=!1m18!1m12!1m3!1d3966.4341306302563!2d-75.56749448461457!3d6.206325895507153!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x8e4429515b409a6d%3A0x99d8a58126e66fc!2sSambombi%20Bistr%C3%B3%20Local!5e0!3m2!1sen!2sin!4v1667559104123!5m2!1sen!2sin&w=800&h=600] 9. Mora Castilla (Popayán): Located in the rustic and laidback setting of the Cauca region, Mora Castilla specializes in serving traditional dishes. The best part? This region is famous for its staple, Carantanta, served with Hogao (a sauce made from blending onions and tomatoes) and Empanadas de pipián - you can easily wash these down with Lulada, a fruity beverage made from Lulo, the staple citrus fruit of Latin America. [googlemaps https://www.google.com/maps/embed?pb=!1m18!1m12!1m3!1d3986.1904636766894!2d-76.60587428462499!3d2.443537698219318!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x8e300375ac9d2cb7%3A0xe491628865424fa7!2sMoraCastilla!5e0!3m2!1sen!2sin!4v1667559176467!5m2!1sen!2sin&w=800&h=600] 10. Idílico (Medellín): The brainchild of Chef Yeison Mora, Idílico, focuses primarily on Colombia’s rich biodiversity in order to create wholesome and traditional dishes. The intimate and relaxed Idílico serves seafood hailing from the Pacific and potatoes from the Andes, thereby paying homage to the diversity Colombia is known for - the place also highlights seasonal ingredients! [googlemaps https://www.google.com/maps/embed?pb=!1m18!1m12!1m3!1d4050563.754787655!2d-77.06462344074598!3d7.506181115274021!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x8e468271e108cb57%3A0x8c1082de43f53b9c!2zSWTDrWxpY28!5e0!3m2!1sen!2sin!4v1667559235756!5m2!1sen!2sin&w=800&h=600] 11. El Chato (Bogotá): When you type ‘restaurants in Bogota Colombia’ on Google, every listicle will point towards El Chato! Located in the prospering neighborhood of Chapinero, El Chato is a contemporary bistro that specializes in blending Colombian ingredients with different global flavors. Some of their popular dishes, for instance, are White Trout served with Filo pastry, and Lamb served with tasty Coconut rice. [googlemaps https://www.google.com/maps/embed?pb=!1m18!1m12!1m3!1d2030559.5800285575!2d-75.21298630910624!3d6.272057268921479!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x8e3f9a44fa5cc941%3A0x1e38af7880720026!2sEl%20Chato!5e0!3m2!1sen!2sin!4v1667559276974!5m2!1sen!2sin&w=800&h=600] 12. Celele (Cartagena): Located in Cartagena’s colorful Getsemaní neighborhood, Celele is a Caribbean-inspired restaurant specializing in exploring unique flavors! With the goal of celebrating and preserving recipes from the Caribbean coast, Celele is known for its Goat Kebabs, Coconut Sorbets, and Lobster Tartare. [googlemaps https://www.google.com/maps/embed?pb=!1m18!1m12!1m3!1d3923.9924042664156!2d-75.5466545845926!3d10.42217689256251!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x8ef62f5855aa5705%3A0x42f4d16bf11b8b85!2sRestaurante%20Celele%20by%20Proyecto%20Caribe%20Lab!5e0!3m2!1sen!2sin!4v1667559317565!5m2!1sen!2sin&w=800&h=600] 13. Alambique (Medellín): While looking up the best restaurants in Colombia, we came across Alambique, tucked away near the Parque Poblado at Medellín. Once you head upstairs, you will be greeted with beautiful Bohemian interiors inside this culinary laboratory. Dishes such as Seafood Stew and Crisp Pork Ceviche are slow-cooked and curated to be shared. [googlemaps https://www.google.com/maps/embed?pb=!1m18!1m12!1m3!1d3966.40015171668!2d-75.57298448461466!3d6.21083779550389!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x8e44282bd472c605%3A0x809158f3af3c4193!2sAlambique!5e0!3m2!1sen!2sin!4v1667559368323!5m2!1sen!2sin&w=800&h=600] 14. Mar y Zielo (Cartagena): While searching for restaurants in Cartagena, Colombia, there’s no way you can miss out on the swanky gastro bar, Mar y Zielo, located at the vibrant, historic center of Cartagena. This Caribbean restaurant is popular for its signature cocktails and handcrafted dishes, all inspired by the four different corners of the country. [googlemaps https://www.google.com/maps/embed?pb=!1m18!1m12!1m3!1d3923.9688683825448!2d-75.5527135845926!3d10.42404509256121!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x8ef62500ff0a2c6d%3A0x5a62d847601178ef!2sMar%20y%20Zielo!5e0!3m2!1sen!2sin!4v1667559412993!5m2!1sen!2sin&w=800&h=600] 15. Oci.Mde (Medellín): Located on the leafy streets of Medellín, Oci.Mde specializes in combining Asian flavors and cooking techniques with traditional Colombian ingredients. The popular restaurant exudes a convivial and laidback atmosphere while serving marines, fish, and slow-cooked meat dishes. Moreover, the staff is very welcoming and exceptionally friendly. [googlemaps https://www.google.com/maps/embed?pb=!1m18!1m12!1m3!1d3966.4354781638476!2d-75.56651318461464!3d6.206146895507279!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x8e468282967b8d1f%3A0x5c2560d370ddc4dd!2sOCI.mde!5e0!3m2!1sen!2sin!4v1667559468187!5m2!1sen!2sin&w=800&h=600] Frequently Asked Questions (FAQs): Check out the most frequently asked questions about the most popular restaurants in Colombia mentioned below.  1. What Is The Most Popular Restaurant In Colombia? The most popular restaurant in Colombia is Andrés Carne de Res! The brainchild of Andrés Jaramillo, this popular restaurant has so much to offer guests - from delicious dishes to an endless list of cocktails, you will be spoilt for choice. In fact, it is highly probable that your meal will be accompanied by grape-crushing serfs and fire-eating nymphs. 2. Does Colombia Have Good Food? Colombian cuisine is well seasoned and delicious, especially all tipico Colombian food items. In fact, each region in this country is home to a speciality dish, and all the speciality dishes are incredible. So you cannot miss out on the tasty food that you get here!  3. What Food Is Bogota Known For? Bogota is known for the following food items:➊ Ajiaco,➋ Buñuelos,➌ Feijoa,➍ Grenadilla, and➎ Lechona. 4. Do Colombians Eat Lots Of Meat? Technically, yes! Colombia is not a fun place to visit for vegetarians since a typical Colombian diet has plenty of meat. Then there are the coastal regions, all popular for different varieties of lobsters, fish, and other seafood, all prepared with this mouthwatering sauce crafted from milk and coconut.  And It’s A Wrap: Bon Appétit! Planning a trip always includes finding the best places to eat! So how can you plan a trip to Colombia without finding out all the restaurants in Colombia you must check out? After all, Colombian restaurants are well known for their extensive palette made to appease your taste buds. Bon Appétit! Don’t forget to tell us about your experiences with Colombian food in the comments below! Read Also: Top 12 Perdido Key Restaurants 10 Best Restaurants On Sanibel Island 7 Restaurants To Dine In With Your Family